Jabber for Windows conflicting with Skype

[paulrankin1722]

When I try to make a call with Jabber it is like a second line is also opened. One of the lines calls the number, I can hear it faintly in the background, but I mainly hear a dial tone from the 'second line'.

When I exit Skype, the problem goes away.

I am using a Sennheiser bluetooth headset.

I have played around with default sound devices and settings, particularly changing Exclusive Mode, but can't resolve the problem.

Anybody have a fix for this?

Thanks

Paul

[CesarTrombeta]

Hello,

Try to disable the mic on Skype when you make a call in Jabber. Skype has a different setup for audio devices than Jabber. When you make a call using Skype with Jabber closed, the same behavior is happening?

[paulrankin1722]

Thanks Cesar

I've tried playing with the audio settings in Skype with no joy.

When I try to make a Skype call it crashes as soon as I hit Skype Call.

If I close Jabber I can Skype call OK

If I close Skype i can make calls OK with Jabber

Regards

Paul

[Jonathan Schulenberg]

It’a Very possible the problem is actually the headset plugin for call control (eg answer/end call) in both apps. You could test this by disabling accessory manager in Jabber; if the problem clears up with it off you may want to ping the headset manufacturer for support.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/12_0/cjab_b_parameters-reference-guide-for-cisco_12/cjab_b_parameters-reference-guide-for-cisco_12_chapter_0111.html#CJAB_RF_E16B23E9_00

[Damafla82]

Did you get a solution for this? I have the same issue with a Sennheiser SP20 speakerphone and the Jabber version 12.1.2.24692

[onkargautam]

Did you get the solution ?

[onkargautam]

@CesarTrombeta I am facing below issue . Any help 

• Jabber wont let me connect to Audio to a Skype meeting whilst Jabber is running ( I think they both use Port 5060)

• Jabber  really doesn’t like my Sennheiser DW Office Bluetooth headset (which is connected to both Laptop and Cisco ), when it connects I get both the call and the hang up tone at the same time. Works okay with USB head set.

Any advise Please ASAP 

[AlexM05 · Accepted solution]

Hello,

I came across this forum post while researching an identical issue for one of our staff that had a USB hub - wireless Senheisser headset and wanted to share my fix. I downloaded the headset pro software (free) from Senheisser's website, uninstalled the Seneheisser headset entirely, and then allowed the Headset Pro software to update the drivers/headset for both the dock and headset. It appears that Win 10 applies a generic audio driver to the headset when plugged in and causes this issue.

[onkargautam]

What is the solution ?

[onkargautam]

@paulrankin1722 @AlexM05 @Damafla82 @Jonathan Schulenberg  Any advise on this same topic 

• Jabber wont let me connect to Audio to a Skype meeting whilst Jabber is running ( I think they both use Port 5060)

• Jabber really doesn’t like my Sennheiser DW Office Bluetooth headset (which is connected to both Laptop and Cisco ), when it connects I get both the call and the hang up tone at the same time. Works okay with USB head set.

[AlexM05]

Have you installed the Sennheiser headset pro software i mentioned in my original post and updated firmware for the headset and dock? Sometimes the only firmware updates available are for the headsets themselves which is not abnormal. I would recommend taking these steps to make sure your drivers/firmware are most up to date.