KEM not powering on

[chad_meyer]

Hey everyone,

Just wanted to check if any ports were needed for a KEM to work over VPN?  I have an 8851 phone at a remote location that doesn't even power up the KEM.  If the same phone is moved to a different office it powers up and grabs its configuration with no problem.  I am inclined to think this is a PoE issue as there is only one KEM but wanted to rule out the possibility of ports needing to be opened.  Any advise and clarification is greatly appreciated.

[Jaime Valencia · Accepted solution]

KEMs do not use any special network ports, the issue does sound like PoE

[chad_meyer]

Thank you for the quick reply.  I have the customer verifying and testing a couple things but needed to verify on my end.