Hey everyone,   I am trying to get information on how I can go about creating an app that will pull ITL status from a phone, clear it out, and perform a factory reset.  From what I have read there are XMLs available, however they appear quite old and not sure if they are applicable.  I am also having difficulty understanding whether or not I need to load these files onto the phones themselves or if there are more relevant APIs capable of handling on-the-fly execution.  Any assistance would be greatly appreciated.  We have an array of models (9971, 9951, various 8800 series and 7900 series). ... View more

Hey all,   I am trying to develop an IIS hosted webpage that will allow me to update phones without having to login to the UI.  I am new with SOAP and APIs in general and have followed Cisco's PHP guide on AXL connections.  We are running CUCM 11.5.  Postman query is successful, however am unsure how to get my connection to work via php file in IIS.  Test php file works no problem so IIS should not be the culprit.  Below is my code that is currently returning a 500 error:   <?php $host = "<FQDN of server>"; $username = "******"; $password = "**********"; $context = stream_context_create(array('ssl'=>array('allow_self_signed'=>true))); $client = new SoapClient("C:\inetpub\wwwroot\PhoneSetup\AXLAPI.wsdl", array('trace'=>true, 'exceptions'=>true, 'location'=>"https://".$host.":8443/axl", 'login'=>$username, 'password'=>$password, 'stream_context'=>$context )); $response = $client->getPhone(array("name"=>" SEP5065F3B9AB95")); ?> Any assistance as to where to start troubleshooting this?   Thanks in advance. ... View more

Hey everyone,   I received a request from a customer to remove the "Direct Transfer" option in Finesse 10.5 (UCCE) from their team.  Looking at the XML doc in the Desktop Layout I was unable to find where this was and am assuming it is bundled in the following section of the XML: <gadget>/desktop/gadgets/CallControl.jsp</gadget> I was wondering where this was located on my Finesse server as I would like to try and accommodate this request for the business.  Any suggestions would be greatly appreciated. ... View more

Hey all,   I have over 1,000 call types referencing 4 different starting scripts I am needing to consolidate into a single script.  Is there a way of doing this in bulk or via the AWDB?  We are running UCCE 10.5.2.  As a temporary workaround I have copied the new logic into the different scheduled scripts.  Any help on this would be greatly appreciated. Thanks everyone.   ... View more

Hey everyone,   I am new to APIs and am trying to add a new bucket interval into our system via poster extension in Chrome.  I keep getting an error 401 Unauthorized when I try to post.  I am assuming something is wrong in my username syntax but don't see how it should be formatted in Cisco's API guide.  Below is what I am sending:   admin_login_name@HDS_FQDN <bucketInterval> <name>Test</name> <upperBound1>10</upperBound1> <upperBound2>15</upperBound2> <upperBound3>20</upperBound3> <upperBound4>30</upperBound4> <upperBound5>60</upperBound5> <upperBound6>90</upperBound6> <upperBound7>120</upperBound7> <upperBound8>180</upperBound8> <upperBound9>90</upperBound9> </bucketInterval>   Any assistance would be greatly appreciated.  Thanks. ... View more

Hey everyone. I am working on a client request regarding an abandoned call report change. They are running CUIC 10.5 Standard. Currently, their report calculates off of the %Aban field, which counts for all calls.  They are looking for a report which will calculate only abandoned calls which exceed 90 seconds. With that, they would also like a percentage of all calls which were abandoned.  I looked at the AbandInterval fields which gives a simpler breakdown, however I am unsure how to show these calls as a percentage.  Also, how do the bucket interval fields (1-9) correlate to the AbandInterval fields (1-10)?   Any clarification would be much appreciated.  Thank you all. ... View more