Hey everyone. I am working on a CVP app in Call Studio v11.6.1 ES5 that will parse a PV into the bod...

Quick update. Testing the operation API with skill groups worked with no issues. I am thinking the c...

I experienced that as well in UCCE. Per the doc they mention the following: • Agent update: Update m...

Hey everyone, I am trying to get the operator API working that will assign attributes to agents. I a...

Thanks David. I am working on that now and of course the docs don't match the application experience...

Of course I am running UCCE 11.6 and I would have to double check on the requery status. May just be...

Thanks David. To clarify: -Build agent to attribute table. I would add proficiency since you might a...

Hi David, Just saw this message so apologies for the delay. Thank you for the response. I am not rea...

Hey everyone, I have an interesting build I was tasked with and an open to suggestions. A client we ...

Konstantin, Thank you for the reply. Does Cisco offer a Finesse gadget out of the box by chance that...

Hey everyone, I have a customer who is testing ECE 11.6, email only. They are asking if it is possib...