cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements
866
Views
20
Helpful
5
Replies
Sergey 1907
Beginner

License issues after upgrading CUCM from 12.5 to 14.

Hi All

I upgraded CUCM from 12.5 to 14. After that, the existing licenses were no longer valid. For example i have 200 UC Manager Basic License (12.x) but 0 UC Manager Basic License

What should I do next? Does Cisco have to convert one (12.5) to the other (14) or do I have to either return 12.5 from the backup or buy new licenses?

 

 
1 ACCEPTED SOLUTION

Accepted Solutions
Nithin Eluvathingal
VIP Mentor

CUCM 12.5 to 14 is a major upgrade. You need to get the license for version 14.

 

you can place the order through MCE portal. And within two to three days you will get the upgrade licenses.

 

second option will be contact Cisco licensing TAC, provide them the old PAK/SO  and swss contract ID. They will deposit the new license in your smart account. 

For above both case you need valid SWSS.

 

Is this a subscription based license or perpetual license ?



Response Signature


View solution in original post

5 REPLIES 5
Nithin Eluvathingal
VIP Mentor

CUCM 12.5 to 14 is a major upgrade. You need to get the license for version 14.

 

you can place the order through MCE portal. And within two to three days you will get the upgrade licenses.

 

second option will be contact Cisco licensing TAC, provide them the old PAK/SO  and swss contract ID. They will deposit the new license in your smart account. 

For above both case you need valid SWSS.

 

Is this a subscription based license or perpetual license ?



Response Signature


View solution in original post

Hello Nithin

Yes, I have valid SWSS and I have already opened a case in my smart account. Thank you for your answer, you are accurate as always. Have a good day )

 

it is perpetual license converted from PAK

Roger Kallberg
VIP Advisor

The licenses for 14 are version independent and you can use these for multiple versions, at a minimum for both 14 and 12.5 as that’s what we currently do. Licensing support should be able to help you out with this.



Response Signature


Its for Flex License, With subscription you are entitled to upgrade to any versions. But Perpetual license are still version dependent. 

 

 

 

 

 



Response Signature


Thanks for checking this.



Response Signature


Create
Recognize Your Peers
Content for Community-Ad