10-05-2014 08:57 AM - edited 03-17-2019 12:25 AM
Hi there,
Previously, we can access IM and Presence User Options web page to change the individual privacy setting, however now we are not able to ..
https://<IM and Presence server IP address>/cupuser/showHomeMini.do?mini=true
When we try to login using a user id and password, we encounter an error which states "You do not have permission to use this feature. Please contact your administrator for more information."
All users have CCM Standard User permission.
Can your side advice since customer wants to let the admin provision this setting on behalf of user.
Rgds, lili
10-05-2014 11:44 AM
Are you trying to access the Microsoft Remote Call Control login page?
5. If an error message appears informing the users that they do not have permission to use this feature, you must enable the users for Microsoft Lync in Cisco Unified Presence server. See Configure the Remote Call Control Settings.
Source: IMP and MS RCC Integration Guide
If you are using MS RCC, then the above simply states that the user needs to be enable for MS Lync in IMP first.
If you are not using MS RCC, then your users should be logging into:
https://<imp_ipaddress>/cupuser/
10-06-2014 02:48 AM
Nope. Pls refer to following link, but this is for CUPS 9.x instead of 10.x.
Ive attached a screenshot.
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/im_presence/end_user_guide/9_0_1/CUCM_BK_I015EAF8_00_imp-user-guide-90/CUCM_BK_I015EAF8_00_imp-user-guide-90_chapter_011.html
11-09-2015 01:38 AM
Hi All,
It would be great if anyone can help me.I am facing a problem in IM-Presence admin page GUI
When i am typing username and password on GUI admin page ,error is :invalid user and password
and when i am typing same username and password on putty ssh/vphere client console its working.
what could be the reson? i am sure with the username and password its new installtiong
11-09-2015 02:32 AM
What type of user authentication do you hvae LDAP or CUCM? Can you log the user in on CUCM end user page? (Ensure you add the user to the standard end user role in CUCM). What version of cucm and IM and P are you running?
If you successfully log the user in to CUCM, then do the ff:
1. Restart the SYNC-Agent service on CUPS
2. restart the Cisco Tomcat service on CUPS
11-09-2015 02:57 AM
Hi Ayodeji,
Appreciate your quick response
We have ucs esxi machine on which CUCM 10 and now recently i added Cisco IM-Presence.10
i am able to access through SSH,but when i am trying to log in through GUI in Cisco Unified CM IM and Presence Administration page it is showing invalid username and password
also when i am trying to log in GUI of Unified CM IM and Presence OS Administration i am login in succesfully.
11-09-2015 03:08 AM
11-09-2015 10:04 AM
Hi Shah,
you need to use the same username and password which u are using of CUCM Application Adminstration thrugh GUI.
OS administration for IMP could be same or different depending on what u have configured at time of installation of IMP.
regds,
aman
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