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ozric_vita
Level 1
Level 1

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Amine Nouasri
Level 3
Level 3

Asuming you are using CUCM, you can pull the CDRs by going to Unified Serviceability > Tools >

CDR Analysis and Reporting > CDR. Export the CDRs to a CSV file and search calls to 911. You will find the Mac the call was made from.

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3 Replies 3

Amine Nouasri
Level 3
Level 3

Asuming you are using CUCM, you can pull the CDRs by going to Unified Serviceability > Tools >

CDR Analysis and Reporting > CDR. Export the CDRs to a CSV file and search calls to 911. You will find the Mac the call was made from.

Please rate helpful answers!

Cisco Serviceability Reporter is not running but now I know  how. Thank you!

You need to make sure CDR is enabled on each subscriber.  I also recommend enabling zero length CDR recording.  This insures records are generated for calls where users hang up quickly.