Logs

[ozric_vita]

        Logs

[Amine Nouasri · Accepted solution]

Asuming you are using CUCM, you can pull the CDRs by going to Unified Serviceability > Tools >

CDR Analysis and Reporting > CDR. Export the CDRs to a CSV file and search calls to 911. You will find the Mac the call was made from.

Please rate helpful answers!

[ozric_vita]

Cisco Serviceability Reporter is not running but now I know  how. Thank you!

[rm760]

You need to make sure CDR is enabled on each subscriber.  I also recommend enabling zero length CDR recording.  This insures records are generated for calls where users hang up quickly.