Hello, We are currently using a Be6000 system and when we schedule a call forwarding on our phones (model 7945) to external numbers, it works perfectly when the original call comes from an internal position, but when it is an external call then this ...
We have created a translation pattern (6925) which allows our users to call an internal number in order for them to get routed out to their external helpdesk via the PSTN (908456016925). Initially this didnt work as the translation patter number of 6...
CUCM 8.5Xmediusfax ver 6.5MGCP GatewayCenturyLink PRISome faxes failing. It's only about 5% of the total but these are customers and I need to fix it.We had this problem early on and Xmedius tech support and Cisco TAC were able to fix most of it by c...
This is new to me, so pardon my ignorance ;-) We're in the early stages of deploying a CUCM (latest version of release 9) and I had a training class that raised a few questions and concerns. Question 1:Regarding conferencing, if we only have the CU...
Hi I want to create a new phone in CUCM 8.6 for reception which cannot be logged out but also has an extension number. I have already have the phone installed with the mac address on CUCM and description but when i plug this in it still asks for staf...
I'm having issues on a phone system using Call Manager 9.1 with conferencing to external numbers. We are able to conference internally but cannot add the external number. This is on Call Manager 9.1 connected via h323 to the voice gateway. We have...
Hi,I seem to be a little stuck on this one and wondered if anyone has had a simlar situation?A user has a cisco 7911 handset and extension number 201, the main office number 612xxx is translated to her ext. When she is on a call and a second one come...
I am very new to Cisco Voice, touching it for the first time ever. So please be kind lol.Can someone tell me what is the purpose of these commands, do I need to add them in the router? Also don't I need the "service mgcpapp" for 911 and 9911?What i...
CUCM 8.8.1Due to sharing a SIP phone number (Avtec Radio console) with Cisco 7942- I need to setup a 'rollover' number so the Avtec can answer a second call (it cannot do so without a second DN).I'll give an example.Primary number: 3115 (calls...
Hi everyone,We are implementing IM and Presence (2 nodes v. 9.1.1.31900-1) and CUCM (2 nodes v. 9.1.2.10000-28) and everything was working great until start testing high availability.Jabber clients are registered on CUCM Sub and when we disconnect th...
Hi,I have a requirement to block specific incoming number and we are running the following versionsCall manager version 8.6.2Protocol on PSTN routers is MGCPCan any one have easy steps to configure this and i am new to voice thingsThanks for your hel...
I need to compile information relating to the number of calls our operator handles in a given day, but am unsure how to do this. We are on CM V8.0.3.20000-2, using Fidelus console for the operator phone. Our old system ran reports that would give us ...
I have an odd issue. When my CCM Group has only my Sub in it, inbound PRI calls through the H323 PRI gateway work fine. If I remove the Sub and only put the Pub in the CCM group and reset everything, all of my phones register to the Pub, etc but in...
Hi everyone,I recently upgraded from 8.5 to CUCM 9.1. I already migrated a Hunt Pilot to Native Call Queueing but I have a question, how can I display a Queues Status on the phone?Attached a picture took from Cisco. Is this a real thing or just was t...
Hi All,Please can someone explain the below concept which is used on a particular route pattern.the calling party transformation settings contain that it should use calling party's external phone number mask which will be used while calling any num...
hello everyone i have a customer want update CUCM from 7.1.5 to 9 and i have update it OK on a VMwarebut now they want use their MCS 7835 to run the CUCM 9.....now can i use USB device to install ? because the CUCM 9 ios is too big then DVD.....
