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Mac Cisco Jabber search and Contact adding issue

Humza Khan
Level 1
Level 1

‎06-18-2015 08:59 AM - edited ‎03-17-2019 03:23 AM

Hi,

 

One of my client is having issue in Cisco Jabber on windows is working fine, but when we use jabber on MAC book, its working but unable to search, and add contact. 

On MAC book we enabled contact plugin, but still facing issue.

One more thing call pickup group is working fine on local calls, but when external call comes, we tried to pickup 1st time unable to pick, on 2nd time through pickup we are able pick call. 

CUCM 10.0, IM & Presence 10.0. 

 

Kindly suggest ASAP.

 

Regards,

HK

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6 Replies 6

Jaime Valencia
Cisco Employee
Cisco Employee

‎06-18-2015 09:26 AM

Have you properly configured the jabber-config.xml for Mac to work???

Review the directory integration chapter from the Jabber documentation.

HTH

java

if this helps, please rate
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Humza Khan
Level 1
Level 1
In response to Jaime Valencia

‎06-18-2015 12:31 PM

Hi, 

Thanks for your both response.

Jaime directory integration chapter from the Jabber documentation is helpful,

Leonardo your response is also helpful, but where to add custom xml file.

 

Kindly suggest regarding Call Pickup group.

 

Regards,

HK

0 Helpful

Jaime Valencia
Cisco Employee
Cisco Employee
In response to Humza Khan

‎06-18-2015 01:05 PM

Jabber documentation clearly explains where to place the file, and what to do for files for certain devices if you wish to use a different .xml file.

HTH

java

if this helps, please rate
0 Helpful

Humza Khan
Level 1
Level 1
In response to Jaime Valencia

‎06-18-2015 10:13 PM

Ok i got it. 

But what what about external call pickup group issue.

Kindly suggest.

Regards, 

HK

0 Helpful

Humza Khan
Level 1
Level 1
In response to Humza Khan

‎06-26-2015 02:41 PM

Hi, 

 

I have generated jabber config xml, Now jabber on mac is working fine but stopped working on window PCs.

 

Kindly review below configs and suggest.

 

<?xml version="1.0" encoding="UTF-8"?>

-<config version="1.0">


-<Client>

<Persistent_Chat_Enabled>false</Persistent_Chat_Enabled>

<Mention_P2PChat>true</Mention_P2PChat>

<Mention_GroupChat>true</Mention_GroupChat>

<Mention_PersistentChat>true</Mention_PersistentChat>

<spell_check_enabled>false</spell_check_enabled>

<Disable_IM_History>false</Disable_IM_History>

</Client>


-<Options>

<Set_Status_Away_On_Inactive>true</Set_Status_Away_On_Inactive>

<Set_Status_Inactive_Timeout>15</Set_Status_Inactive_Timeout>

<Set_Status_Away_On_Lock_OS>true</Set_Status_Away_On_Lock_OS>

<StartCallWithVideo>true</StartCallWithVideo>

<Start_Client_On_Start_OS>false</Start_Client_On_Start_OS>

<AllowUserCustomTabs>false</AllowUserCustomTabs>

<ShowContactPictures>true</ShowContactPictures>

<ShowOfflineContacts>true</ShowOfflineContacts>

<DockedWindowVisible>true</DockedWindowVisible>

<DockedWindowPosition>TopCenter</DockedWindowPosition>

<Callhistory_Expire_Days>180</Callhistory_Expire_Days>

</Options>


-<Phone>

<TftpServer1>pp-cucm-pub.precisionprinting.co.uk</TftpServer1>

<TftpServer2>pp-cucm-pub.precisionprinting.co.uk</TftpServer2>

<CtiServer1>pp-cucm-pub.precisionprinting.co.uk</CtiServer1>

<CtiServer2>pp-cucm-pub.precisionprinting.co.uk</CtiServer2>

<useCUCMGroupForCti>false</useCUCMGroupForCti>

<CcmcipServer1>pp-cucm-pub.precisionprinting.co.uk</CcmcipServer1>

<CcmcipServer2>pp-cucm-pub.precisionprinting.co.uk</CcmcipServer2>

<EnableDSCPPacketMarking>false</EnableDSCPPacketMarking>

</Phone>


-<Policies>

<EnableVideo>true</EnableVideo>

<InitialPhoneSelection>softphone</InitialPhoneSelection>

<UserDefinedRemoteDestinations>false</UserDefinedRemoteDestinations>

<enableLocalAddressBookSearch>true</enableLocalAddressBookSearch>

<EnableAccessoriesManager>false</EnableAccessoriesManager>

<ForceFontSmoothing>true</ForceFontSmoothing>

<Screen_Capture_Enabled>true</Screen_Capture_Enabled>

<File_Transfer_Enabled>true</File_Transfer_Enabled>

<EnableBFCPVideoDesktopShare>true</EnableBFCPVideoDesktopShare>

<Meetings_Enabled>true</Meetings_Enabled>

<Telephony_Enabled>true</Telephony_Enabled>

<Voicemail_Enabled>true</Voicemail_Enabled>

<EnableTelProtocolHandler>true</EnableTelProtocolHandler>

<EnableSaveChatToFile>true</EnableSaveChatToFile>

<EnableSIPURIDialling>false</EnableSIPURIDialling>

<ForceC2XDirectoryResolution>true</ForceC2XDirectoryResolution>

<VoiceServicesDomain>DC01.precisionprinting.co.uk</VoiceServicesDomain>

<RemoteAccess>ON</RemoteAccess>

<Customize_Phone_Server>false</Customize_Phone_Server>

<Customize_Voicemail_Server>false</Customize_Voicemail_Server>

<AlertOnAvailableEnabled>true</AlertOnAvailableEnabled>

<ctiwindowbehaviour>OnCall</ctiwindowbehaviour>

<EnableCallPickup>false</EnableCallPickup>

<EnableGroupCallPickup>false</EnableGroupCallPickup>

<EnableOtherCallPickup>false</EnableOtherCallPickup>

<EnableHuntGroup>false</EnableHuntGroup>

<PreventDeclineOnHuntCall>false</PreventDeclineOnHuntCall>

<TelemetryEnabled>true</TelemetryEnabled>

<TelemetryCustomerID>uk.co</TelemetryCustomerID>

<TelemetryEnabledOverCellularData>true</TelemetryEnabledOverCellularData>

<EnableTelProtocolPopupWindow>true</EnableTelProtocolPopupWindow>

<EnableP2PDesktopShare>true</EnableP2PDesktopShare>

<EnableForensicsContactData>true</EnableForensicsContactData>

<Disallow_File_Transfer_On_Mobile>false</Disallow_File_Transfer_On_Mobile>

</Policies>


-<Presence>

<LoginResource>multiResource</LoginResource>

<PresenceServerAddress>pp-imp-pub.precisionprinting.co.uk</PresenceServerAddress>

</Presence>


-<Directory>

<DirectoryServerType>EDI</DirectoryServerType>

<ConnectionType>0</ConnectionType>

<PrimaryServerName>DC01.precisionprinting.co.uk</PrimaryServerName>

<BDIPrimaryServerName>DC01.precisionprinting.co.uk</BDIPrimaryServerName>

<ServerPort1>389</ServerPort1>

<BDIServerPort1>389</BDIServerPort1>

<SecondaryServerName>DC02.precisionprinting.co.uk</SecondaryServerName>

<BDISecondaryServerName>DC02.precisionprinting.co.uk</BDISecondaryServerName>

<ServerPort2>389</ServerPort2>

<BDIServerPort2>389</BDIServerPort2>

<UseWindowsCredentials>1</UseWindowsCredentials>

<UseSSL>0</UseSSL>

<BDIEnableTLS>0</BDIEnableTLS>

<UseSecureConnection>1</UseSecureConnection>

<BDIUseSecureConnection>1</BDIUseSecureConnection>

<CommonName>cn</CommonName>

<BDICommonName>cn</BDICommonName>

<DisplayName>displayName</DisplayName>

<BDIDisplayName>displayName</BDIDisplayName>

<FirstName>givenName</FirstName>

<BDIFirstName>givenName</BDIFirstName>

<LastName>sn</LastName>

<BDILastName>sn</BDILastName>

<EmailAddress>mail</EmailAddress>

<BDIEmailAddress>mail</BDIEmailAddress>

<SipUri>msRTCSIP-PrimaryUserAddress</SipUri>

<BDISipUri>msRTCSIP-PrimaryUserAddress</BDISipUri>

<PhotoSource>thumbnailPhoto</PhotoSource>

<BDIPhotoSource>thumbnailPhoto</BDIPhotoSource>

<BusinessPhone>telephoneNumber</BusinessPhone>

<BDIBusinessPhone>telephoneNumber</BDIBusinessPhone>

<MobilePhone>mobile</MobilePhone>

<BDIMobilePhone>mobile</BDIMobilePhone>

<HomePhone>homePhone</HomePhone>

<BDIHomePhone>homePhone</BDIHomePhone>

<OtherPhone>otherTelephone</OtherPhone>

<BDIOtherPhone>otherTelephone</BDIOtherPhone>

<Title>title</Title>

<BDITitle>title</BDITitle>

<CompanyName>company</CompanyName>

<BDICompanyName>company</BDICompanyName>

<UserAccountName>sAMAccountName</UserAccountName>

<BDIUserAccountName>sAMAccountName</BDIUserAccountName>

<DomainName>userPrincipalName</DomainName>

<BDIDomainName>userPrincipalName</BDIDomainName>

<Location>co</Location>

<BDILocation>co</BDILocation>

<Nickname>Nickname</Nickname>

<BDINickname>Nickname</BDINickname>

<PostalCode>postalCode</PostalCode>

<BDIPostalCode>postalCode</BDIPostalCode>

<City>l</City>

<BDICity>l</BDICity>

<State>st</State>

<BDIState>st</BDIState>

<StreetAddress>streetAddress</StreetAddress>

<BDIStreetAddress>streetAddress</BDIStreetAddress>

<BaseFilter>(&(objectCategory=person))</BaseFilter>

<BDIBaseFilter>(&(objectCategory=person))</BDIBaseFilter>

<PredictiveSearchFilter>anr=</PredictiveSearchFilter>

<BDIPredictiveSearchFilter>anr=</BDIPredictiveSearchFilter>

<DisableSecondaryNumberLookups>0</DisableSecondaryNumberLookups>

<BDIDisableSecondaryNumberLookups>0</BDIDisableSecondaryNumberLookups>

<SearchTimeout>5</SearchTimeout>

<BDISearchTimeout>5</BDISearchTimeout>

<UseWildcards>0</UseWildcards>

<BDIUseWildcards>0</BDIUseWildcards>

<MinimumCharacterQuery>3</MinimumCharacterQuery>

<BDIMinimumCharacterQuery>3</BDIMinimumCharacterQuery>

<SearchBase1>OU=MyBusiness, DC=precisionprinting, DC=co, DC=uk</SearchBase1>

<BDISearchBase1>OU=MyBusiness, DC=precisionprinting, DC=co, DC=uk</BDISearchBase1>

<BDIUserANR>true</BDIUserANR>

<BDIBDIUserANR>true</BDIBDIUserANR>

<PhotoUriSubstitutionEnabled>false</PhotoUriSubstitutionEnabled>

<BDIPhotoUriSubstitutionEnabled>false</BDIPhotoUriSubstitutionEnabled>

<UseSIPURIToResolveContacts>false</UseSIPURIToResolveContacts>

<BDIUseSIPURIToResolveContacts>false</BDIUseSIPURIToResolveContacts>

</Directory>

</config>

 

Regards,

HK

0 Helpful

Leonardo Santana
Spotlight
Spotlight

‎06-18-2015 09:42 AM

Hello Humza,

Like Jaime said take a look at Jabber config File.

https://supportforums.cisco.com/document/106926/jabber-config-file-generator

Take a look on this discussion it might helps you.

https://supportforums.cisco.com/discussion/12144486/cisco-jabber-mac-directory-lookup-and-contact-fields

Regards

Leonardo Santana

Regards
Leonardo Santana

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