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b717k
Beginner

Media sense recording

Does Media Sense recording work with Extension mobility ?

3 REPLIES 3
Manish Gogna
Cisco Employee

Hi Bala,

As per the following link

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/workforce_optimization/qm_9x/installation/guide/qm90-installation-user-guide-cisco.pdf

Cisco MediaSense Recording Limitations

"Cisco does not support Extension Mobility with Cisco MediaSense Recording"

HTH

Manish

Is this true for both Contact Center agents and telephony users?

And what happens if media forking is done by CUBE.. then I think it should be supported?

Thanks

Nirmal

Yes we forking the media via Cube and the agents are using EM. It works very well and it is supported by TAC I've had to reach out to them before. Since techincally they are just supporting the audio forking.

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/mediasense/901/inst_admin/CUMS_BK_IFE33F4B_00_mediasense-install-and-admin-guide_chapter_011.html

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