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Hi,I have a customer who wants VPN less access to Finesse server for agents from remote locations and for home agents.. we are thinking of using NAT here.Summary of the Architecture: 2 DCs (UCCE Side A and Side B), centralized call termination, VGs i...
Hi,What part code should be used for US, Is it CP-7925G-A-K9= or CP-7925G-W-K9=?Are there any regulatories or compatibility issues around this?Thanks,Nirmal
Can I configure 2 E1 PRI with only PVDM3-32 installed on a Cisco Router or will it not allow me to configure the 2nd PRI?The dsp resources are allocated at the time of PRI configuration or allocated as in when the calls are made?Regards,Nirmal Joshi
Hi Experts,I am not able to understand why vcenter is mandatory for installing CWMS. The CWMS planning guide says it woun't install without vcenter, and the latest release of this product does not support DRS, Vsphere HA, Vsphere clustering, vmotion ...
Hi David,Thanks for looking into this.. sure it does not look like a good approach but want to understand the implications of this approach and since this is supported by Cisco so what's the use case of supporting NAT for Finesse.. ThanksNirmal
Is this true for both Contact Center agents and telephony users?And what happens if media forking is done by CUBE.. then I think it should be supported?ThanksNirmal
Lorenz,Make sure you have installed all procured/unused licenses on the existing CM 8.x before migration. After that upgrade the CM to 9.x.Once upgraded your ELM can provide you the information on the eaxt qty. of UCL you are entitled to from Licensi...
Ahmet,To add to good stuff from Manish (+5 ); For Licensing there are two ways u can get licenses.1. Go with UCL licensing and order Unity Connection sperate and get either UNITYCN9-STD-USR or UNITYCN9-ENH-USR.UNITYCN9-ENH-USR : Enahnced users as ...
