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- About Nirmal Joshi
10-09-2017
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Member since
01-28-2013
96
Posts
19
Helpful
2
Solutions
04-06-2015
07:07 AM
Looking for quick help here.. can someone else respond who might have seen/done this before? Thanks, Nirmal
... View more
04-06-2015
04:31 AM
Hi David, Thanks for looking into this.. sure it does not look like a good approach but want to understand the implications of this approach and since this is supported by Cisco so what's the use case of supporting NAT for Finesse.. Thanks Nirmal
... View more
04-06-2015
12:13 AM
Hi, I have a customer who wants VPN less access to Finesse server for agents from remote locations and for home agents.. we are thinking of using NAT here. Summary of the Architecture: 2 DCs (UCCE Side A and Side B), centralized call termination, VGs in DCs, VXML gateways also in DCs. 9 agent locations connected via MPLS links to DCs, 1 outsourced agent location with 100 agents ( planning to go for mobile agents for outsourced agents) It is mentioned in the below link that Finesse supports basic NAT between Finesse server and Finesse clients http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1051/release/notes/CFIN_BK_R34A18D2_00_release-notes-for-cisco-finesse-1051/CFIN_BK_R34A18D2_00_release-notes-for-cisco-finesse_chapter_00.html#CFIN_RF_N6A0AC5F_00 I don't have much understanding of security concepts.. so looking for some help here. 1. Does NAT (one to mapping) between Finesse server and Finesse client means, each of the Finesse clients will also need one unique public ip mapped to each of the agent PCs? 2. What are the benefits and drawbacks of using Nating approach instead of using VPN access to Finesse servers? 3. Since it is mentioned that one to many mapping between Finesse servers and Finesse clinets is not supported, need to understand with an example of one to many scenario in contact enter world. Thanks Nirmal
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- Tags:
- Cisco Finesse UCCE
Labels:
Created by
Nirmal Joshi
in IP Telephony and Phones
in IP Telephony and Phones
03-13-2014
01:22 PM
03-13-2014
01:22 PM
Do these new 7800 series phones support Phone VPN? Please share documentation. Regards, Nirmal
... View more
- Tags:
- Phone VPN 7841
Labels:
Created by
Nirmal Joshi
in IP Telephony and Phones
in IP Telephony and Phones
01-27-2014
12:47 AM
01-27-2014
12:47 AM
Hi, What part code should be used for US, Is it CP-7925G-A-K9= or CP-7925G-W-K9=? Are there any regulatories or compatibility issues around this? Thanks, Nirmal
... View more
Labels:
01-21-2014
03:51 PM
Is this true for both Contact Center agents and telephony users? And what happens if media forking is done by CUBE.. then I think it should be supported? Thanks Nirmal
... View more
Created by
Nirmal Joshi
in IP Telephony and Phones
in IP Telephony and Phones
12-19-2013
04:16 AM
12-19-2013
04:16 AM
Its not that I dont know what is dsp calculator and how to use, all I wanted to know if somebody has tested doing what I asked as I dont have access to the ISRs. Regards, Nirmal
... View more
12-19-2013
03:44 AM
Enhanced Messaging (Voicemail): The Enhanced Messaging License includes all the capabilities of a Basic Messaging license + Survivable Remote Site Voicemail (SRSV). Enhanced Messaging licenses are included with Cisco Unified Workspace Standard and Professional licenses. http://www.cisco.com/en/US/prod/collateral/voicesw/ps6882/ps9156/product_solution_overview0900aecd806cc7a4.html Regards, Nirmal
... View more
Created by
Nirmal Joshi
in Collaboration, Voice and Video Documents
in Collaboration, Voice and Video Documents
10-23-2013
09:45 AM
10-23-2013
09:45 AM
Good Stuff man!
... View more
Created by
Nirmal Joshi
in IP Telephony and Phones
in IP Telephony and Phones
10-23-2013
09:40 AM
10-23-2013
09:40 AM
What about T1?
... View more
Created by
Nirmal Joshi
in IP Telephony and Phones
in IP Telephony and Phones
10-23-2013
09:06 AM
10-23-2013
09:06 AM
Not even when I configure the 1st PRI partially or fractionally?
... View more
Created by
Nirmal Joshi
in IP Telephony and Phones
in IP Telephony and Phones
10-23-2013
08:50 AM
10-23-2013
08:50 AM
Can I configure 2 E1 PRI with only PVDM3-32 installed on a Cisco Router or will it not allow me to configure the 2nd PRI? The dsp resources are allocated at the time of PRI configuration or allocated as in when the calls are made? Regards, Nirmal Joshi
... View more
Labels:
Created by
Nirmal Joshi
in IP Telephony and Phones
in IP Telephony and Phones
09-19-2013
08:25 AM
09-19-2013
08:25 AM
what server are you using? Is it ucs c220 or some third party server?
... View more
Created by
Nirmal Joshi
in Contact Center
in Contact Center
07-01-2013
04:56 AM
07-01-2013
04:56 AM
Hi, Please help me with intgeration of contact center 9 integration with Microsift Dynamics CRM 2011. Please points me to some good documents. Is the coneector for Dynamics still available or EOS? Regards, Nirmal
... View more
Labels:
04-06-2015
Looking for quick help here.. can someone else respond who might have
seen/done this before? Thanks,...
04-06-2015
Hi David,Thanks for looking into this.. sure it does not look like a
good approach but want to under...
04-06-2015
Hi,I have a customer who wants VPN less access to Finesse server for
agents from remote locations an...
Created by
Nirmal Joshi
in IP Telephony and Phones
03-13-2014
03-13-2014
Do these new 7800 series phones support Phone VPN?Please share
documentation. Regards,Nirmal
Created by
Nirmal Joshi
in IP Telephony and Phones
01-27-2014
01-27-2014
Hi,What part code should be used for US, Is it CP-7925G-A-K9= or
CP-7925G-W-K9=?Are there any regula...
01-21-2014
Is this true for both Contact Center agents and telephony users?And what
happens if media forking is...
Created by
Nirmal Joshi
in Unified Communications Infrastructure
01-15-2014
01-15-2014
Lorenz,Make sure you have installed all procured/unused licenses on the
existing CM 8.x before migra...
12-24-2013
Ahmet,To add to good stuff from Manish (+5 ); For Licensing there are
two ways u can get licenses.1....
Created by
Nirmal Joshi
in IP Telephony and Phones
12-19-2013
12-19-2013
Its not that I dont know what is dsp calculator and how to use, all I
wanted to know if somebody has...
12-19-2013
Enhanced Messaging (Voicemail): The Enhanced Messaging License includes
all the capabilities of a Ba...
Created by
Nirmal Joshi
in Collaboration, Voice and Video Documents
10-23-2013
10-23-2013
Good Stuff man!
Created by
Nirmal Joshi
in IP Telephony and Phones
10-23-2013
10-23-2013
Not even when I configure the 1st PRI partially or fractionally?
Created by
Nirmal Joshi
in IP Telephony and Phones
10-23-2013
10-23-2013
Can I configure 2 E1 PRI with only PVDM3-32 installed on a Cisco Router
or will it not allow me to c...
Public Statistics
| Date Registered | 01-28-2013 09:30 AM |
| Date Last Visited | 10-09-2017 01:10 PM |
| Total Messages Posted | 96 |
| Total Helpful Votes Received | 19 |
Helpful Votes Given To
| User | Helpful Count |
|---|---|
| 1 | |
| 1 | |
| 1 | |
| 5 | |
| 5 |
Helpful Votes From
