Missed, Placed and Received calls are not logging

[sohailr81]

Hi there,

I am facing an issue with the directories of IP phones. since 2 weeks no missed, placed and received calls are logging in the directories. i dont know where to look for the problem.

We are running CUCM 7.1.5.33900-10 with 7945 IP Phones.

Regards,

Sohail

[Joseph Martini]

There's an option on the line level to log missed calls or turn off logging missed calls, is it happening to all phones or just some?

[sohailr81]

The issue is limited to all the 7945 models only. I have 7975 phones as well and they are working fine.

I have been told to upgrade the load by an expert. but i was wondering, it was working fine and all of a sudden it happened.

Regards,

[russell-b]

I have the same problem on my 7942 series handsets.

Call Manager version 7.1.3.30000-1

Phone load version SCCP42.9-1-1SR1S

Doesnt seem to affect them all.

If I delete phone from system the re-add , problem disappears and call logs are filled correctly.

The problem re-occurs a day or two later and reverts to call lists from several months ago.

I am thinking data base sync problem or anomally...??

Would like to hear if anyone has found a solution.

[Aaron Harrison]

I've seen it too - had to factory reset a handset and then it started logging the calls again.

Since a factory reset doesn't involve a reset on CUCM, I presume the TFTP file for the phone wasn't regenerated.

And since these menus are generated by the phone rather than a service on the server I would say it's probably a firmware bug...

Aaron