08-17-2017 09:02 AM - edited 03-17-2019 11:02 AM
We are running CUCM 11 and had uploaded a new Music On Hold Audio file (NewAudio). We set the Music On Hold Audio Source 1,2,and 3 to point to this new file (NewAudio). Everything worked fine. Now we want to change it back to the SampleAudioSource. We set the Music On Hold Audio Source 1,2,and 3 to point to the SampleAudioSource. But, the music on hold message is still the playing NewAudio. What did we miss here?
Solved! Go to Solution.
08-22-2017 02:06 PM
That did it. Thanks.
08-17-2017 09:06 AM
Go to Media Resources > Music on hold server > Find button.
Select all servers and then Reset Selected.
I have to change MOH every month, I have found this has to be done sometimes to make it switch over.
08-22-2017 02:06 PM
That did it. Thanks.
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