Cucm Cuc Imp 11.5 - I want to set up a 7800 phone with a dozen speed dials and I only want the phone to allow dialing to those speed dials. What would I need to consider in trying to set this up ? Can it be done ?  Or as an alternative, is there a single line type phone that you can program with numbers and no dial pad, like at the airports for calling transportation ?  Thanks, ... View more

CUCM CUC IMP 11.5 I'm still somewhat noobish on things, but for a phone device, what does RCSS do ? I've read the description that mention Refer. Can anyone put it in more simplified terms ?  Thanks, ... View more

CUCM CUC IMP 11.5 This is in regards to users devices that have Their line and Dept line on them. If you program a KEM with Their line, it does not show them on the phone when they are talking on the Dept line. Is there a way to have the KEM display when the user is talking on the Device ? ... View more

CUCM CUC IMP 11.5 - I followed a queue setup and this works well. Users have 7841 phones with lines 1) Users Extension 2) Hunt Group Ext. 3) Que Status 4) HG Login button.  Normally, if a user misses a call on the hunt group ext, they get logged out, great. However, if they are talking on their User Extension and miss the Hunt Group call (of course) they get logged out too. Is there an option for the system to recognize they are still at the phone and try them again on the next call ? Meaning, not log them out if they are using the phone. Thanks ! ... View more

CUCM, CUC, IMP 11.5  Pub, Sub1, Sub2  Good Day, How do I see which subscriber a phone is connected to ?  Can I make it change subscribers ?  Thanks, ... View more

I have not seen anything that says this is possible. But has anyone found a way where callers who are in a Queue can press a digit to get out off the queue, which would call somewhere ?  Thanks, ... View more

CUCM CUC IMP 11.5   I set up a Call Handler x1000 and it works fine. It has a couple caller input options and will default to HG if nothing chosen or 0 is pressed. I set up a Hunt Group w/Queue x2000 and it works fine (this also has vmail box) MOH & Announcements, works fine. When Call Handler transfers to Queue, the transfer takes 7 seconds, compared to 2 seconds if other caller inputs are selected. Also, the transfer rings a HG phone and skips the Initial announcement of the Queue. If the lines are in use, the call transfers to the Queue and plays the music on hold, again, skips the Initial announcement. If you call the HG directly, the Initial announcement plays all the time. There are posts about this and people seem to have it working. But I've not seen anything with this issue. Thanks for any ideas on what may solve this. ... View more