MOH working intermittently....

[Rew Waltman]

  I uploaded a new wav file and now the MOH is working for some calls but not others. I've checked the file type and it is correct. Station to station and park it doesn't work but sometimes it works for outside calls.

Everything looks OK in RTMT but I'm not sure where to start.

Any ideas?

Rew

Cisco Unified CM 

System version: 8.5.1.13900-5

[Ayodeji Okanlawon]

How many MOH servers do you have? Have you uploaded audio file to all the servers?  Can you also confirm what the region between the phones that are not working and the MOH server is set to? If the phones are set to G729, ensure you have G729 advertised for MOH in cucm enterprise parameter

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"opportunity is a haughty goddess who waste no time with those who are unprepared"

[Rew Waltman]

6 servers but I usually don't load the file to each server. I'm not using multi-cast.

I've checked the file format. 16bit mono...  I know it plays because on some calls it works.

I've reset each MOH server and restarted "Cisco IP Voice Media Streaming App" on each subscriber. Still no luck.

G729 is not set ...

[Manish Gogna]

Hi Rew,

Is there an IP phone for which MOH works for external calls and not for internal calls? If yes, it means the device level config should be okay. Then a basic step would be to restart the IP Voice media streaming application service on the callmanager servers to which the MPH server being invoked is registered. If the issue is not fixed then you need to collect detailed IPVMSA and callmanager traces for a test call to check if the MOH server is being allocated correctly or not. You can also try changing the moh audio source on the phones to see if the issue goes away. In that case it could very well be an issue with the audio source file conversion and a reupload of the file can be tried.

HTH

Manish

[Rew Waltman]

I've re-uploaded the file and even uploaded an old file just for grins.

[Ayodeji Okanlawon]

can you enable detailed cucm traces...and recreate the issue..collect cucm sdi logs and attach here

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"opportunity is a haughty goddess who waste no time with those who are unprepared"

[Manish Gogna]

Please get a set of detailed ccm and ipvmsa traces for a test call between two ip phones to check what is going wrong. On a side note can you please make sure that the g722 codec is disabled, if not please disable and reset the phones and make a test call to test MOH.

HTH

Manish

[Rew Waltman]

Receiving an outside call on 10.172.0.226 ... and placing on hold. 1st section it works. Resume call then place on hold ... no MOH this time.

13:28:13.610 |MediaManager(571272)::wait_AuDisconnectRequest, mCleanupPreallocatedMTP=0|2,100,57,1.3166435^10.172.0.226^*
13:28:13.610 |MatrixControl::disconnecting_media_side_a_AuDisconnectReply - mMediaCoordinatorNodeId successfully updated, mMediaCoordinatorNodeId=0|2,100,57,1.3166435^10.172.0.226^*
13:28:13.611 |ConnectionManager - ERROR  deleteMediaInfoEntry(0): ENTRY NOT FOUND, size=89|2,100,57,1.3166435^10.172.0.226^*
13:28:13.615 |MGCPInterface(295268) - openOutgoingAudioChannel, ipAddrType=0|2,100,57,1.3166435^10.172.0.226^*
13:28:13.616 |<:MGCPENDPOINT><:S0>|1,100,152,1.4719037^*^S0/SU0/DS1-0@WH-3945-UC03
13:28:13.617 |SDPMsg getVideoMLine - Warning video line (size=0,idx=0) not found, returning System Default |*^*^*
13:28:13.617 |SDPMsg getVideoMLine - Warning video line (size=0,idx=0) not found, returning System Default |*^*^*

13:29:48.088 |MediaManager(571276)::wait_AuDisconnectRequest, mCleanupPreallocatedMTP=0|2,100,57,1.3166462^10.172.0.226^*
13:29:48.088 |MatrixControl::disconnecting_media_side_a_AuDisconnectReply - mMediaCoordinatorNodeId successfully updated, mMediaCoordinatorNodeId=0|2,100,57,1.3166462^10.172.0.226^*
13:29:48.088 |ConnectionManager - ERROR  deleteMediaInfoEntry(0): ENTRY NOT FOUND, size=90|2,100,57,1.3166462^10.172.0.226^*
13:29:48.091 |MGCPpn9d::processPriSetup - viprCgpnE164=[8882725543], viprCdpnE164=[2252315588], vcrUploadNeeded=[t]|1,100,153,1.1098219^10.170.100.43^*
13:29:48.091 |DbMobility: can't find remdest 8882725543 in map|*^*^*
13:29:48.091 |SPROC analyzeMsgtransCause MessageTransCause.ms = 0, MessageTransCause.ieid = 0, PriTsp.protocol = 10, MCStatus = 0|*^*^*
13:29:48.092 |SPROC analyzeMsgtransCause MessageTransCause.ms = 0, MessageTransCause.ieid = 0, PriTsp.protocol = 10, MCStatus = 0|*^*^*
13:29:48.094 |MGCPInterface(295268) - openOutgoingAudioChannel, ipAddrType=0|2,100,57,1.3166462^10.172.0.226^*

13:30:47.568 |MediaManager(571298)::wait_AuDisconnectRequest, mCleanupPreallocatedMTP=0|2,100,57,1.3166488^10.172.0.226^*
13:30:47.568 |MatrixControl::disconnecting_media_side_a_AuDisconnectReply - mMediaCoordinatorNodeId successfully updated, mMediaCoordinatorNodeId=0|2,100,57,1.3166488^10.172.0.226^*
13:30:47.569 |ConnectionManager - ERROR  deleteMediaInfoEntry(0): ENTRY NOT FOUND, size=90|2,100,57,1.3166488^10.172.0.226^*
13:30:47.572 |MGCPInterface(295268) - openOutgoingAudioChannel, ipAddrType=0|2,100,57,1.3166488^10.172.0.226^*
13:30:47.573 |<:MGCPENDPOINT><:S0>|1,100,152,1.4719285^*^S0/SU0/DS1-0@WH-3945-UC03
13:30:47.573 |SDPMsg getVideoMLine - Warning video line (size=0,idx=0) not found, returning System Default |*^*^*
13:30:47.573 |SDPMsg getVideoMLine - Warning video line (size=0,idx=0) not found, returning System Default |*^*^*

13:31:37.920 |MohDControl(MOH_3) - star_StationStartMediaTransmissionAck - No Agena PID exists for PartyId=19038120, CI=31535736|1,100,50,1.12496230^10.170.100.11^MOH_3
13:31:38.085 |MediaManager(571321)::wait_AuDisconnectRequest, mCleanupPreallocatedMTP=0|2,100,57,1.3166516^10.172.0.226^*
13:31:38.085 |MatrixControl::disconnecting_media_side_a_AuDisconnectReply - mMediaCoordinatorNodeId successfully updated, mMediaCoordinatorNodeId=0|2,100,57,1.3166516^10.172.0.226^*
13:31:38.086 |ConnectionManager - ERROR  deleteMediaInfoEntry(0): ENTRY NOT FOUND, size=80|2,100,57,1.3166516^10.172.0.226^*
13:31:38.088 |MGCPInterface(295268) - openOutgoingAudioChannel, ipAddrType=0|2,100,57,1.3166516^10.172.0.226^*

[Ayodeji Okanlawon]

Please send the full trace. Attach it here..include calling, called number and time of call

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"opportunity is a haughty goddess who waste no time with those who are unprepared"