Monitoring (Listening) to active calls.

[dpaquet]

Is there a way to monitor (listen) in on active non-agent calls?  The customer will be using a combination of Cisco 78XX, 88XX and Jabber devices and wants the ability for managers to actively listen in to on-going calls.  These are non-contact devices so silent monitor won't work unless Cisco has included SM in the CUCM application.  Is there a 3rd party application that would work?   

[PTS]

Hi David,

Your requirement of monitoring non UCCX/UCCE agent call can be fulfilled by the 3rd party solution Parsec's "MARS Silent Monitoring"

http://www.parsec-tech.com/parsecapplications.html

[HARIS_HUSSAIN]

Close to it is the barge and Cbarege Features. You can setup Supervisor with shared lines . It works with shared lines

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Thanks,
Haris

[CommSouth]

Hi David,

Yes, it is possible for CUCM users to do the Call Barging. We do offer such 3rd Party solutions. Please refer this attachment.

Regards,

Prasana Kumar

CommSouth