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Monitoring (Listening) to active calls.

dpaquet
Level 1
Level 1

Is there a way to monitor (listen) in on active non-agent calls?  The customer will be using a combination of Cisco 78XX, 88XX and Jabber devices and wants the ability for managers to actively listen in to on-going calls.  These are non-contact devices so silent monitor won't work unless Cisco has included SM in the CUCM application.  Is there a 3rd party application that would work?   

David Paquet
5 Replies 5

PTS
Spotlight
Spotlight

Hi David,

Your requirement of monitoring non UCCX/UCCE agent call can be fulfilled by the 3rd party solution Parsec's "MARS Silent Monitoring"

http://www.parsec-tech.com/parsecapplications.html

HARIS_HUSSAIN
VIP Alumni
VIP Alumni
Close to it is the barge and Cbarege Features. You can setup Supervisor with shared lines . It works with shared lines

*** Please rate helpful post; Mark "Accept as a Solution" if applicable

Thanks,
Haris

CommSouth
Level 1
Level 1

Hi David,

Yes, it is possible for CUCM users to do the Call Barging. We do offer such 3rd Party solutions. Please refer this attachment.

 

Regards,

Prasana Kumar

CommSouth

 

Regards,
Prasana Kumar.P
CommSouth,
Head - Business Solution
+91-9841027006

PTS
Spotlight
Spotlight

Hi

Have your monitoring requirement been fulfilled

PTS
Spotlight
Spotlight

Hi

Has your monitoring requirement been fulfilled.

If you are open to 3rd party solutions please check out MARS Silent Monitor Whisper application for Cisco CUCM

Please refer attached document.

 

For more details you can write to info@parsec-tech.com

www.parsec-tech.com

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