I don't know what I am doing wrong. I am attempting to add a custom song for a VOIP phone. I believe I have everything correct. I am using a WAV file, with a duration of 21 seconds. 16 bit PCM at sample rate of both 44.1 and 8 kHz. I am sure the file is playable, on my computer. The process I went through is this:
- Create audio file
- Upload to Music On Hold Audio File Management. (Upload completes.)
- Add New, under Music On Hold Server Audio Source.
- Apply it to my phones (both 7912 and 7940, alternatively, with Cisco Hold Music as a control on other phone, to ensure hold is working).
- Make test calls.
When I apply the Cisco Hold music, it works. When I apply custom music, it doesn't. All I hear is silence.
I am fairly new to this. What do you think it might be?