02-23-2013 01:56 PM - edited 03-16-2019 03:54 PM
Dear Support,
After upgrade CUCM Version 9.1.1 from version 7.1.5 , On Cisco IP Phones we could not get any Call logs details i.e missed calls , received calls & Dialled numbers . no calls details.
Even we couldn't be able have access to cooperate Directory .
So please provide any feeback highly appreciate for your fast response.
Regards
Syed
02-24-2013 06:54 AM
Hi Akbar,
First check Phone url parameters in Enterprise Parameters Configurations.
Second if you are using name in urls insted of IP check dns configuration and acces for IP phones.
regards,
Sajeel
02-24-2013 07:20 AM
Hi Syed,
In addition to what Sajeel is saying, can u please confirm are u using LDAP synchronisation in call manager ?
regds,
aman
02-24-2013 08:26 AM
Dear friend
There is a checkbox on the DN Configuration page: Log missed calls. Is it unchecked on the line appearences where this isn't happening?.Other thing restart the TFTP server , if this is not working kindly restart it using hardware reset.
Thank you
please rate if this is helpfull
02-24-2013 11:52 AM
Hi,
is this happens for all phones ? if not check the firmware for the phones. try to reset factory for one phone
HTH
Anas
please rate if it is helpful
02-24-2013 03:52 PM
Dear All Friends,
Thanks for your Feedback.
1) On Phone url parameters in Enterprise Parameters Configurations.
present configuration as below : with ip address DNS and Domain is configure as well.
http://10.x.x.x:8080/ccmcip/authenticate.jsp
http://10.x.x.x:8080/ccmcip/xmldirectory.jsp
2) not using LDAP synchronisation in call manager .
3) Already checkbox on the DN Configuration page: Log missed calls.checked on the line appearences.
4) yes this happens for on all phones ? how can i reset to all phone to factory.
So is there no way to reset the phone without reloading the whole thing?
Still not able get the Call Details record.
Regards
Syed
02-24-2013 05:12 PM
This is likely a security by default issue.
Please check the following cisco document,
https://supportforums.cisco.com/docs/DOC-17679
Please also check your IP Phone firmware updated correctly to new version with your 7.x to 9.x upgrade, you may need to go through a 2 step phone firmware upgrade process to get them to current version that came with 9.x.
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