Re: No caller id display in Cisco phone

karthikeyan gopinathan · ‎03-04-2011

Hello everybody

i need serious help here,

recently in my organisation they upgraded their PSTN phone system, this phone system connects to my Voice gateway cisco 2851 via serial port. when they upgraded their system they asked me to change some configuration in the call manager. i went to CCM administration page--->gateway configuratioon--->interface information-->protocol side---> change from switch to network...after that whenever i get any call from any PSTN phones or from external calls to any cisco phones,, i see "unknown number" displayes as caller id....since i dont have any support contract on right now i am not able to call cisco...also in my gateway console i am not able use debug commands to see the voip activity like "

debug voip ccapi inout

i am not able to see call incoming and out going

so please give me some suggestions and any possible solutions

i have callmanager version 6.0.1.2000

vhilario · ‎03-04-2011

What protocol are you using MGCP or H323?

If you are using MGCP, have u tried running debug "debug isdn q931"

What happens if you change from network to switch? do you still have incoming and outgoing calls?

IOS version of your gateway.

karthikeyan gopinathan · ‎03-04-2011

I am using MGCP protocol

I used the same debug command but I don’t see any information at all I don’t see any debug messages

If I change from network to switch there is no incoming or outgoing calls

IOS version is Version 12.4(3g)

karthikeyan gopinathan · ‎03-04-2011

below is the running configuration

BHVOICE2851#sh run
Building configuration...

Current configuration : 4153 bytes
!
version 12.4
service timestamps debug datetime msec
service timestamps log datetime msec
service password-encryption
!
hostname BHVOICE2851
!
boot-start-marker
boot-end-marker
!
card type t1 0 0
logging buffered 51200 warnings
!
no aaa new-model
!
resource policy
!
network-clock-participate wic 0
ip subnet-zero
!
!
ip cef
!
!
ip domain name bhusd.voice
isdn switch-type primary-dms100
!
voice-card 0
no dspfarm
!
!
!
!
!
!
!
!
!
!
!
!
!
crypto pki trustpoint TP-self-signed-3994513230
enrollment selfsigned
subject-name cn=IOS-Self-Signed-Certificate-3994513230
revocation-check none
rsakeypair TP-self-signed-3994513230
!
!
crypto pki certificate chain TP-self-signed-3994513230
certificate self-signed 01
3082024F 308201B8 A0030201 02020101 300D0609 2A864886 F70D0101 04050030
31312F30 2D060355 04031326 494F532D 53656C66 2D536967 6E65642D 43657274
69666963 6174652D 33393934 35313332 3330301E 170D3037 31303036 32303530
35375A17 0D323030 31303130 30303030 305A3031 312F302D 06035504 03132649
4F532D53 656C662D 5369676E 65642D43 65727469 66696361 74652D33 39393435
31333233 3030819F 300D0609 2A864886 F70D0101 01050003 818D0030 81890281
8100B6B0 E1FF8F13 9CB0B1B1 70FA4190 4DD0825D 6C6E5FE0 FD4F24F4 EAD479EE
B51C8D96 415C26A2 89EBFA92 5EAB524E 777D1115 7F4C62BD 80D9571A A13C4A7A
4824CAA7 EDBE3599 21673710 77A69338 F701CDA0 F74DC04B 3F39ED38 15A03156
8EE7B05D 901741DE FBD999C5 1DCA4B92 A07EE53F 0FB664F3 957788AA 440F9BE6
9AF70203 010001A3 77307530 0F060355 1D130101 FF040530 030101FF 30220603
551D1104 1B301982 17424856 4F494345 32383531 2E626875 73642E76 6F696365
301F0603 551D2304 18301680 144B7663 D8697557 A5CA8F6E F8F5DB9B C2991A82
3F301D06 03551D0E 04160414 4B7663D8 697557A5 CA8F6EF8 F5DB9BC2 991A823F
300D0609 2A864886 F70D0101 04050003 8181004C 8965B09C 413099A9 D84B57EE
B7BD7927 265D1A54 E41613C2 9EF8B8ED A51AB595 9E26F119 FEC384B9 12BF6103
7857B24F 0BCA2646 1BF89358 02275BF9 A9DCE4E0 6516A47B 5BE27974 95F1E15D
B24160FD 5A926137 872D71D5 E9986D6A 0DA1FACE 548B466A E69A5C5E 643579B5
2A275A6A BB936331 360288F4 F3D6153A 6EAE66
quit
username att privilege 15 password 7 0701245859060B0E56
username bhusd privilege 15 password 7 096B5B0C0A16031A021F0B242E
!
!
controller T1 0/0/0
framing esf
linecode b8zs
pri-group timeslots 1-24 service mgcp
!
controller T1 0/0/1
framing esf
linecode b8zs
!
!
!
interface GigabitEthernet0/0
description Connection to BHUSD Voice Network
ip address 172.25.1.9 255.255.255.0
duplex auto
speed auto
!
interface GigabitEthernet0/1
no ip address
shutdown
duplex auto
speed auto
!
interface Serial0/0/0:23
no ip address
isdn switch-type primary-ni
isdn protocol-emulate network
isdn incoming-voice voice
isdn bind-l3 ccm-manager
no cdp enable
!
ip classless
ip route 0.0.0.0 0.0.0.0 172.25.1.1
!
!
ip http server
ip http authentication local
ip http secure-server
ip http timeout-policy idle 60 life 86400 requests 10000
!
snmp-server community City09 RO
snmp-server community BHUSD10 RW
!
!
!
control-plane
!
!
!
voice-port 0/0/0:23
echo-cancel coverage 24
!
ccm-manager redundant-host 172.25.1.5
ccm-manager mgcp
ccm-manager music-on-hold
ccm-manager config server 172.25.1.5
ccm-manager config
!
mgcp
mgcp call-agent 172.25.1.6 2427 service-type mgcp version 0.1
mgcp dtmf-relay voip codec all mode out-of-band
mgcp rtp unreachable timeout 1000 action notify
mgcp modem passthrough voip mode nse
mgcp package-capability rtp-package
no mgcp package-capability res-package
mgcp package-capability sst-package
no mgcp package-capability fxr-package
mgcp package-capability pre-package
no mgcp timer receive-rtcp
mgcp sdp simple
mgcp rtp payload-type g726r16 static
mgcp bind control source-interface GigabitEthernet0/0
mgcp bind media source-interface GigabitEthernet0/0
!
mgcp profile default
!
!
!
!
!
line con 0
login local
line aux 0
line vty 0 4
access-class 23 in
privilege level 15
login local
transport input telnet ssh
line vty 5 15
access-class 23 in
privilege level 15
login local
transport input telnet ssh
!
scheduler allocate 20000 1000
ntp clock-period 17180457
ntp server 10.10.10.1
!
end

nitsinha · ‎03-05-2011

Are you sure the equipment at your end has to be the network side? Usually the telco side is the network side and it provides clocking. Are you sure you changed the protocol from network to switch and did a 'no ccm-manager config' and 'ccm-manager config' for the gateway to pull the new config.

Is this the only gateway through which the calls can come inbound to your network? If so check whether the debug outputs are going to the log files.

Try this

no logging buffer

logging console

clear log

term mon

Now enable 'debug isdn q931' on the gateway and check what you see.

HTH

Regards

Nitesh

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