no ring back or RBT on outgoing calls

[Sanjay Bishnoi]

Hello,

I am facing issue while doing outgoing calls then ringing is not played on calling number but called connected, when the calls connected i also not able to hear any voice versa.

my setup is = Genesys>>SIP>>CUBE (IN location)>>SIP>>CUBE (UK location)>>PSTN>>ISP

Would appriciate if anybody get me out of this problem.

[Mohammed Iqbal]

Hi Sanjay,

Please get the logs for below debugs from both the CUBEs

debug ccsip message

debug voip ccapi inout

debug isdn q931 

Please make sure you setup logging buffer and then collect the logs

Please share the logs along with calling and called party numbers 

[Sanjay Bishnoi]

Hi ,

Thanks for update, I am attaching required debugs, right now i have only ccapi inout and isdn logs.

calling number  - 14789

Called number - 9873305718

[saurabh94]

hi

After referring to the logs, it seems PSTN is not providing Ringback ie no progress indication inband (8) is set at terminating end ie UK cube ..You can refer this document and try steps defined.

http://ciscoringbackissues.blogspot.in/

provide the logs asked by Mohammed if above link doesn't help.

(rate if this helps)

Regards

[Mohammed Iqbal]

From the given logs we can see TElco is passing in-band info that means Telco is sending ring back tone to Genesys server

LOGS FROM UK GW:
================
00994: *Jun 9 15:49:12.220: //69/9488710C8073/CCAPI/cc_api_call_cut_progress:
06/09 16:48:27.983 : 192.168.10.10 : DEBUG : 1084: Interface=0x7FAAF7A43408, Progress Indication=INBAND(8), Signal Indication=INTERCEPT(2),
06/09 16:48:27.999 : 192.168.10.10 : DEBUG : 1085: Cause Value=0

)
06/09 16:48:27.999 : 192.168.10.10 : DEBUG : 1088: 000996: *Jun 9 15:49:12.221: //68/9488710C8073/CCAPI/ccCallCutProgress:
06/09 16:48:27.999 : 192.168.10.10 : DEBUG : 1089: Progress Indication=INBAND(8), Signal Indication=INTERCEPT(2), Cause Value=0
06/09 16:48:27.999 : 192.168.10.10 : DEBUG : 1090: Voice Call Send Alert=FALSE, Call Entry(Alert Sent=FALSE)

LOGS FROM IND CUBE:
================
06/09 17:28:24.102 : 192.168.0.10 : DEBUG : 9987: 004691: *Jun 9 16:47:31.815: //173/2A12336A8148/CCAPI/cc_api_call_cut_progress:
06/09 17:28:24.102 : 192.168.0.10 : DEBUG : 9988: Interface=0x7F2E2A0B7B98, Progress Indication=INBAND(8), Signal Indication=SIGNAL RINGBACK(1),
06/09 17:28:24.102 : 192.168.0.10 : DEBUG : 9989: Cause Value=0
06/09 17:28:24.102 : 192.168.0.10 : DEBUG : 9990: 004692: *Jun 9 16:47:31.815: //173/2A12336A8148/CCAPI/cc_api_call_cut_progress:
06/09 17:28:24.103 : 192.168.0.10 : DEBUG : 9991: Call Entry(Responsed=TRUE)

06/09 17:28:24.118 : 192.168.0.10 : DEBUG : 10002: Progress Indication=INBAND(8), Signal Indication=SIGNAL RINGBACK(1), Cause Value=0
06/09 17:28:24.119 : 192.168.0.10 : DEBUG : 10003: Voice Call Send Alert=FALSE, Call Entry(Alert Sent=FALSE)
06/09 17:28:24.119 : 192.168.0.10 : DEBUG : 10004: 004700: *Jun 9 16:47:31.817: //172/2A12336A8148/CCAPI/ccCallCutProgre

Please get the SIP logs as well and collect below simultaneous debugs

debug ccsip message

debug voip ccapi inout

debug isdn q93

Also when the call is active ,please collect below show commands output 

show call active voice brief for 4 times