No SIP messages to ITSP

[smartns04]

Hello,

I have the following setup.

ITSP <---> CUBE (4321) <---> CUCM.

I am on the initial setup and trying to register CUBE with ITSP. However when I give the sip-ua commands i dont see any SIP messages for register. Instead I am getting the following output from debug ccsip all.

Jul 16 10:27:16.062: //-1/xxxxxxxxxxxx/SIP/Info/notify/262144/ccsip_register_cred_user: Sending msg type 2 to register process from parser for user +30XXXXXXXXXX
Jul 16 10:27:16.062: %PARSE_RC-4-PRC_NON_COMPLIANCE: ` credentials number +30XXXXXXXXXX username +30XXXXXXXXXX@ims.otenet.gr password XXXXXXXXX realm ims.otenet.gr'
Jul 16 10:27:16.063: //-1/xxxxxxxxxxxx/SIP/Info/notify/262144/ccsip_spi_register_process_e164_registration: CCSIP_REGISTER:: e164 number (+30XXXXXXXXXX): tenant tag (0)
Jul 16 10:27:16.063: //-1/xxxxxxxxxxxx/SIP/Info/critical/4096/ccsip_register_search_e164_table: ****No entry found in E164 Table
Jul 16 10:27:16.640: //-1/xxxxxxxxxxxx/SIP/Info/notify/262144/ccsip_register_reset_dns_cache: CCSIP_REGISTER:: registrar 0 DNS resolved addr reset
Jul 16 10:27:16.641: //-1/xxxxxxxxxxxx/SIP/Info/notify/262144/ccsip_spi_register_update_e164_registrations: CCSIP_REGISTER:: e164 number (+30XXXXXXXXXX) event (1)
Jul 16 10:27:16.641: //-1/xxxxxxxxxxxx/SIP/Info/critical/4096/ccsip_register_search_e164_table: ****No entry found in E164 Table
Jul 16 10:27:16.641: //-1/xxxxxxxxxxxx/SIP/Info/verbose/4096/ccsip_spi_register_get_rcb: Getting New RCB [0x7FFB283303F8]
Jul 16 10:27:16.641: //-1/xxxxxxxxxxxx/SIP/Info/verbose/512/ccsip_get_vrf_from_sip_bind: vrfid 0 for tag 0, sip_vrfid 0, voice_vrfid 0
Jul 16 10:27:16.641: //-1/xxxxxxxxxxxx/SIP/Info/critical/262144/ccsip_spi_outgoing_register: Process CCSIP_SPI_CONTROL not UP yet; send no Register msg
Jul 16 10:27:16.641: //-1/xxxxxxxxxxxx/SIP/Info/critical/4096/ccsip_register_search_e164_table: ****No entry found in E164 Table
Jul 16 10:27:16.641: //-1/xxxxxxxxxxxx/SIP/Error/ccsip_register_delete_from_e164_table:Invalid Entry for search key
Jul 16 10:27:16.641: //-1/xxxxxxxxxxxx/SIP/Info/verbose/262144/ccsipGetCCBFromRCB: Retrived CCB pointer [0x0]
Jul 16 10:27:16.641: //-1/xxxxxxxxxxxx/SIP/Info/verbose/4096/ccsip_spi_register_free_rcb: Freeing rcb [0x7FFB283303F8]

On show process | i CCSIP_SPI i dont see any process for CCSIP_SPI_CONTROL.

I have tried multiple IOS.

I used the same configuration on a 881 and it registered with the ITSP at once.

Any idea what I am missing?

Attached the configuration.

Regards,

[R0g22]

Interesting. What IOS have you tried ? Upgrade to the latest version, 16.8

[smartns04]

Hi Nipun,

I have used 16.03.06,16.06.04, 16.07.02 which are the recommended and also i think it came with 16.04.02. As per your suggestion i just tried 16.8 but still getting the same debug output.

Regards,

[Abhay Singh Reyal]

Can you try removing you SIP-UA config and re-configuring it ? It has helped me in the past.

[smartns04]

Hi Abhay,

I have done that several times but no luck.

Regards

[gmgarrian]

Have you tried:

Debug ccsip non-call

Or

Debug ccsip all

Just a thought.

[smartns04 · Accepted solution]

Just to update. I have opened TAC and it seems that you need to create a dial-peer first, for the CCSIP_SPI_CONTROL service to come up and then proceed with the sip-ua configuration. 

[Ayodeji Okanlawon]

What you need is your SIP bind statement and ideally you will add that to your dial-peer. What is happening is that your gateway cant connect to the ITSP IP address because its trying to originate the SIP request from a wrong interface due to the fact you do not have the correct SP bind statement. I just resolved similar issue for a colleague at work