Re: Outgoing Call Problem

Raminkn20 · ‎12-14-2023

Hi.

I have configured CME on cisco 2811. now I have incoming calls from PSTN but i can't establish an outgoing calls. I need your help. Destination is not Busy but it return Dest busy message.

*Dec 14 16:40:05.415: //-1/44F676F68026/CCAPI/cc_api_display_ie_subfields:
cc_api_call_setup_ind_common:
cisco-username=
----- ccCallInfo IE subfields -----
cisco-ani=1000
cisco-anitype=0
cisco-aniplan=0
cisco-anipi=0
cisco-anisi=0
dest=
cisco-desttype=0
cisco-destplan=0
cisco-rdie=FFFFFFFF
cisco-rdn=
cisco-lastrdn=
cisco-rdntype=0
cisco-rdnplan=0
cisco-rdnpi=0
cisco-rdnsi=0
cisco-redirectreason=0 fwd_final_type =0
final_redirectNumber =
hunt_group_timeout =0

*Dec 14 16:40:05.419: //-1/44F676F68026/CCAPI/cc_api_call_setup_ind_common:
Interface=0x4B3F9664, Call Info(
Calling Number=1000,(Calling Name=)(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed),
Called Number=(TON=Unknown, NPI=Unknown),
Calling Translated=FALSE, Subscriber Type Str=RegularLine, FinalDestinationFlag=FALSE,
Incoming Dial-peer=20001, Progress Indication=ORIGINATING SIDE IS NON ISDN(3), Calling IE Present=TRUE,
Source Trkgrp Route Label=, Target Trkgrp Route Label=, CLID Transparent=FALSE), Call Id=-1
*Dec 14 16:40:05.419: //-1/44F676F68026/CCAPI/ccCheckClipClir:
In: Calling Number=1000(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed)
*Dec 14 16:40:05.419: //-1/44F676F68026/CCAPI/ccCheckClipClir:
Out: Calling Number=1000(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed)
*Dec 14 16:40:05.419: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

*Dec 14 16:40:05.419: :cc_get_feature_vsa malloc success
*Dec 14 16:40:05.419: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

*Dec 14 16:40:05.419: cc_get_feature_vsa count is 1
*Dec 14 16:40:05.419: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

*Dec 14 16:40:05.419: :FEATURE_VSA attributes are: feature_name:0,feature_time:1265262136,feature_id:17
*Dec 14 16:40:05.419: //11/44F676F68026/CCAPI/cc_api_call_setup_ind_common:
Set Up Event Sent;
Call Info(Calling Number=1000(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed),
Called Number=(TON=Unknown, NPI=Unknown))
*Dec 14 16:40:05.423: //11/44F676F68026/CCAPI/cc_process_call_setup_ind:
Event=0x49F50538
*Dec 14 16:40:05.423: //11/44F676F68026/CCAPI/ccCallSetContext:
Context=0x4B6CAB58
*Dec 14 16:40:05.423: //11/44F676F68026/CCAPI/cc_process_call_setup_ind:
>>>>CCAPI handed cid 11 with tag 20001 to app "_ManagedAppProcess_Default"
*Dec 14 16:40:05.423: //11/44F676F68026/CCAPI/ccCallSetupAck:
Call Id=11
*Dec 14 16:40:05.423: //11/44F676F68026/CCAPI/cc_api_set_transfer_info:
Transfer Number=, Transfer Reason=0x0
*Dec 14 16:40:05.423: //11/44F676F68026/CCAPI/ccGenerateToneInfo:
Stop Tone On Digit=TRUE, Tone=Dial Tone,
Tone Direction=Network, Params=0x0, Call Id=11
*Dec 14 16:40:05.427: //11/44F676F68026/CCAPI/ccSetDigitTimeouts:
Initial Digit Timeout=-1000(ms), Inter Digit Timeout=-1000(ms)
*Dec 14 16:40:05.427: //11/44F676F68026/CCAPI/ccSetDigitTimeouts:
Call Entry(Inter Digit Timeout=10000(ms), Initial Digit Timeout=10000(ms))
*Dec 14 16:40:05.427: //11/xxxxxxxxxxxx/CCAPI/ccCallReportDigits:
(callID=0xB, digit_event=0x1, enable=TRUE, consume=FALSE)
*Dec 14 16:40:05.427: //11/44F676F68026/CCAPI/ccCallReportDigits:
Enabled=TRUE, Call Id=11
*Dec 14 16:40:05.427: //11/xxxxxxxxxxxx/CCAPI/cc_api_call_report_digits_done:
(vdbPtr=0x4B3F9664, callID=0xB, disp=0, digit_event=0x1, enable=TRUE, consume=FALSE)
*Dec 14 16:40:05.427: //11/44F676F68026/CCAPI/cc_api_call_report_digits_done:
Enabled=TRUE, Disposition=0x0, Interface=0x4B3F9664, Call Id=11
*Dec 14 16:40:05.427: //11/44F676F68026/CCAPI/cc_api_call_report_digits_done:
Call Entry(Initial Digit Timeout=15000(ms), Inter Digit Timeout=10000(ms))
*Dec 14 16:40:05.835: //11/44F676F68026/CCAPI/cc_api_call_digit_begin:
Destination Interface=0x0, Destination Mask=0x3, Destination Call Id=-1,
Source Call Id=11, Digit=0, DigitBeginFlags=0x0,
Rtp Timestamp=0x1B1D68, Rtp Expiration=0x0
*Dec 14 16:40:05.835: //11/44F676F68026/CCAPI/cc_api_call_digit_end:
Destination Interface=0x0, Destination Mask=0x3, Destination Call Id=-1,
Source Call Id=11, Digit=0, Duration=100,
Xrule Calling Tag=0, Xrule Called Tag=0, Digit Tone Mode=DTMF
*Dec 14 16:40:05.835: //11/44F676F68026/CCAPI/cc_api_call_digit_end:
Call Entry(Handoff Depth=0)
*Dec 14 16:40:06.035: //11/44F676F68026/CCAPI/cc_api_call_digit_begin:
Destination Interface=0x0, Destination Mask=0x3, Destination Call Id=-1,
Source Call Id=11, Digit=9, DigitBeginFlags=0x0,
Rtp Timestamp=0x1B9A68, Rtp Expiration=0x0
*Dec 14 16:40:06.035: //11/44F676F68026/CCAPI/cc_api_call_digit_end:
Destination Interface=0x0, Destination Mask=0x3, Destination Call Id=-1,
Source Call Id=11, Digit=9, Duration=100,
Xrule Calling Tag=0, Xrule Called Tag=0, Digit Tone Mode=DTMF
*Dec 14 16:40:06.035: //11/44F676F68026/CCAPI/cc_api_call_digit_end:
Call Entry(Handoff Depth=0)
*Dec 14 16:40:06.235: //11/44F676F68026/CCAPI/cc_api_call_digit_begin:
Destination Interface=0x0, Destination Mask=0x3, Destination Call Id=-1,
Source Call Id=11, Digit=0, DigitBeginFlags=0x0,
Rtp Timestamp=0x1C1768, Rtp Expiration=0x0
*Dec 14 16:40:06.235: //11/44F676F68026/CCAPI/cc_api_call_digit_end:
Destination Interface=0x0, Destination Mask=0x3, Destination Call Id=-1,
Source Call Id=11, Digit=0, Duration=100,
Xrule Calling Tag=0, Xrule Called Tag=0, Digit Tone Mode=DTMF
*Dec 14 16:40:06.235: //11/44F676F68026/CCAPI/cc_api_call_digit_end:
Call Entry(Handoff Depth=0)
*Dec 14 16:40:06.435: //11/44F676F68026/CCAPI/cc_api_call_digit_begin:
Destination Interface=0x0, Destination Mask=0x3, Destination Call Id=-1,
Source Call Id=11, Digit=1, DigitBeginFlags=0x0,
Rtp Timestamp=0x1C9468, Rtp Expiration=0x0
*Dec 14 16:40:06.435: //11/44F676F68026/CCAPI/cc_api_call_digit_end:
Destination Interface=0x0, Destination Mask=0x3, Destination Call Id=-1,
Source Call Id=11, Digit=1, Duration=100,
Xrule Calling Tag=0, Xrule Called Tag=0, Digit Tone Mode=DTMF
*Dec 14 16:40:06.435: //11/44F676F68026/CCAPI/cc_api_call_digit_end:
Call Entry(Handoff Depth=0)
*Dec 14 16:40:06.635: //11/44F676F68026/CCAPI/cc_api_call_digit_begin:
Destination Interface=0x0, Destination Mask=0x3, Destination Call Id=-1,
Source Call Id=11, Digit=1, DigitBeginFlags=0x0,
Rtp Timestamp=0x1D1168, Rtp Expiration=0x0
*Dec 14 16:40:06.635: //11/44F676F68026/CCAPI/cc_api_call_digit_end:
Destination Interface=0x0, Destination Mask=0x3, Destination Call Id=-1,
Source Call Id=11, Digit=1, Duration=100,
Xrule Calling Tag=0, Xrule Called Tag=0, Digit Tone Mode=DTMF
*Dec 14 16:40:06.635: //11/44F676F68026/CCAPI/cc_api_call_digit_end:
Call Entry(Handoff Depth=0)
*Dec 14 16:40:06.835: //11/44F676F68026/CCAPI/cc_api_call_digit_begin:
Destination Interface=0x0, Destination Mask=0x3, Destination Call Id=-1,
Source Call Id=11, Digit=8, DigitBeginFlags=0x0,
Rtp Timestamp=0x1D8E68, Rtp Expiration=0x0
*Dec 14 16:40:06.835: //11/44F676F68026/CCAPI/cc_api_call_digit_end:
Destination Interface=0x0, Destination Mask=0x3, Destination Call Id=-1,
Source Call Id=11, Digit=8, Duration=100,
Xrule Calling Tag=0, Xrule Called Tag=0, Digit Tone Mode=DTMF
*Dec 14 16:40:06.835: //11/44F676F68026/CCAPI/cc_api_call_digit_end:
Call Entry(Handoff Depth=0)
*Dec 14 16:40:07.035: //11/44F676F68026/CCAPI/cc_api_call_digit_begin:
Destination Interface=0x0, Destination Mask=0x3, Destination Call Id=-1,
Source Call Id=11, Digit=6, DigitBeginFlags=0x0,
Rtp Timestamp=0x1E0B68, Rtp Expiration=0x0
*Dec 14 16:40:07.035: //11/44F676F68026/CCAPI/cc_api_call_digit_end:
Destination Interface=0x0, Destination Mask=0x3, Destination Call Id=-1,
Source Call Id=11, Digit=6, Duration=100,
Xrule Calling Tag=0, Xrule Called Tag=0, Digit Tone Mode=DTMF
*Dec 14 16:40:07.035: //11/44F676F68026/CCAPI/cc_api_call_digit_end:
Call Entry(Handoff Depth=0)
*Dec 14 16:40:07.235: //11/44F676F68026/CCAPI/cc_api_call_digit_begin:
Destination Interface=0x0, Destination Mask=0x3, Destination Call Id=-1,
Source Call Id=11, Digit=8, DigitBeginFlags=0x0,
Rtp Timestamp=0x1E8868, Rtp Expiration=0x0
*Dec 14 16:40:07.235: //11/44F676F68026/CCAPI/cc_api_call_digit_end:
Destination Interface=0x0, Destination Mask=0x3, Destination Call Id=-1,
Source Call Id=11, Digit=8, Duration=100,
Xrule Calling Tag=0, Xrule Called Tag=0, Digit Tone Mode=DTMF
*Dec 14 16:40:07.235: //11/44F676F68026/CCAPI/cc_api_call_digit_end:
Call Entry(Handoff Depth=0)
*Dec 14 16:40:07.435: //11/44F676F68026/CCAPI/cc_api_call_digit_begin:
Destination Interface=0x0, Destination Mask=0x3, Destination Call Id=-1,
Source Call Id=11, Digit=1, DigitBeginFlags=0x0,
Rtp Timestamp=0x1F0568, Rtp Expiration=0x0
*Dec 14 16:40:07.435: //11/44F676F68026/CCAPI/cc_api_call_digit_end:
Destination Interface=0x0, Destination Mask=0x3, Destination Call Id=-1,
Source Call Id=11, Digit=1, Duration=100,
Xrule Calling Tag=0, Xrule Called Tag=0, Digit Tone Mode=DTMF
*Dec 14 16:40:07.435: //11/44F676F68026/CCAPI/cc_api_call_digit_end:
Call Entry(Handoff Depth=0)
*Dec 14 16:40:07.635: //11/44F676F68026/CCAPI/cc_api_call_digit_begin:
Destination Interface=0x0, Destination Mask=0x3, Destination Call Id=-1,
Source Call Id=11, Digit=6, DigitBeginFlags=0x0,
Rtp Timestamp=0x1F8268, Rtp Expiration=0x0
*Dec 14 16:40:07.635: //11/44F676F68026/CCAPI/cc_api_call_digit_end:
Destination Interface=0x0, Destination Mask=0x3, Destination Call Id=-1,
Source Call Id=11, Digit=6, Duration=100,
Xrule Calling Tag=0, Xrule Called Tag=0, Digit Tone Mode=DTMF
*Dec 14 16:40:07.635: //11/44F676F68026/CCAPI/cc_api_call_digit_end:
Call Entry(Handoff Depth=0)
*Dec 14 16:40:07.835: //11/44F676F68026/CCAPI/cc_api_call_digit_begin:
Destination Interface=0x0, Destination Mask=0x3, Destination Call Id=-1,
Source Call Id=11, Digit=5, DigitBeginFlags=0x0,
Rtp Timestamp=0x1FFF68, Rtp Expiration=0x0
*Dec 14 16:40:07.835: //11/44F676F68026/CCAPI/cc_api_call_digit_end:
Destination Interface=0x0, Destination Mask=0x3, Destination Call Id=-1,
Source Call Id=11, Digit=5, Duration=100,
Xrule Calling Tag=0, Xrule Called Tag=0, Digit Tone Mode=DTMF
*Dec 14 16:40:07.835: //11/44F676F68026/CCAPI/cc_api_call_digit_end:
Call Entry(Handoff Depth=0)
*Dec 14 16:40:17.835: //11/44F676F68026/CCAPI/cc_handle_inter_digit_timer:
Generate inter-digit timeout CC_EV_CALL_DIGIT_END event
*Dec 14 16:40:17.835: //11/xxxxxxxxxxxx/CCAPI/ccCallReportDigits:
(callID=0xB, digit_event=0x0, enable=FALSE, consume=FALSE)
*Dec 14 16:40:17.835: //11/44F676F68026/CCAPI/ccCallReportDigits:
Enabled=TRUE, Call Id=11
*Dec 14 16:40:17.835: //11/xxxxxxxxxxxx/CCAPI/cc_api_call_report_digits_done:
(vdbPtr=0x4B3F9664, callID=0xB, disp=0, digit_event=0x0, enable=FALSE, consume=FALSE)
*Dec 14 16:40:17.835: //11/44F676F68026/CCAPI/cc_api_call_report_digits_done:
Enabled=TRUE, Disposition=0x0, Interface=0x4B3F9664, Call Id=11
*Dec 14 16:40:17.835: //11/44F676F68026/CCAPI/cc_api_call_report_digits_done:
Call Entry(Initial Digit Timeout=15000(ms), Inter Digit Timeout=10000(ms))
*Dec 14 16:40:17.835: //11/44F676F68026/CCAPI/ccCallProceeding:
Progress Indication=NULL(0)
*Dec 14 16:40:17.839: //-1/xxxxxxxxxxxx/CCAPI/cc_setupind_match_search:
Try with the demoted called number 0901XXXXXXX
*Dec 14 16:40:17.839: //-1/xxxxxxxxxxxx/CCAPI/cc_update_feature_vsa:

*Dec 14 16:40:17.839: : updating existing feature vsa
*Dec 14 16:40:17.839: //-1/xxxxxxxxxxxx/CCAPI/cc_update_feature_vsa:

*Dec 14 16:40:17.839: feature call basic
*Dec 14 16:40:17.843: //11/44F676F68026/CCAPI/ccCallDisconnect:
Cause Value=17, Tag=0x0, Call Entry(Previous Disconnect Cause=0, Disconnect Cause=0)
*Dec 14 16:40:17.843: //11/44F676F68026/CCAPI/ccCallDisconnect:
Cause Value=17, Call Entry(Responsed=TRUE, Cause Value=17)
*Dec 14 16:40:17.843: //11/44F676F68026/CCAPI/cc_api_get_transfer_info:
Transfer Number Is Null
*Dec 14 16:40:23.803: //11/44F676F68026/CCAPI/cc_api_call_disconnect_done:
Disposition=0, Interface=0x4B3F9664, Tag=0x0, Call Id=11,
Call Entry(Disconnect Cause=17, Voice Class Cause Code=0, Retry Count=0)
*Dec 14 16:40:23.807: //11/44F676F68026/CCAPI/cc_api_call_disconnect_done:
Call Disconnect Event Sent
*Dec 14 16:40:23.807: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

*Dec 14 16:40:23.807: :cc_free_feature_vsa freeing 4B6A5E30
*Dec 14 16:40:23.807: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

*Dec 14 16:40:23.807: vsacount in free is 0

Roger Kallberg · ‎12-14-2023

AFAICT there is no match for any outbound dial peer. Can you please share your running configuration and what number you’re making the call to in the exact format that you entered it?

Raminkn20 · ‎12-14-2023

Hi @Roger Kallberg ... It's My Running config and i have just one dial peer.

Roger Kallberg · ‎12-14-2023

What is the called number? From the output you shared in your original post it seems to be nothing.

cc_api_call_setup_ind_common:
cisco-username=
----- ccCallInfo IE subfields -----
cisco-ani=1000
cisco-anitype=0
cisco-aniplan=0
cisco-anipi=0
cisco-anisi=0
dest=
cisco-desttype=0
cisco-destplan=0
cisco-rdie=FFFFFFFF
cisco-rdn=
cisco-lastrdn=
cisco-rdntype=0
cisco-rdnplan=0
cisco-rdnpi=0
cisco-rdnsi=0
cisco-redirectreason=0 fwd_final_type =0
final_redirectNumber =
hunt_group_timeout =0

What debug is it that you had enabled? If it wasn’t debug voip ccapi inout please enable that, then do a call and capture the output into a text file that you attach to your response. That makes it much easier to work on compared to posting it directly in the post.

Raminkn20 · ‎12-15-2023

I have ran ccip inout dubug before and it was the result of that we can see in main post.

I try to call 09015497458. but It doesn't show that in dest=

I attach export file of my debug process. Thanks

DaviRocK! · ‎12-15-2023

Hi Raminkn,

i suggest to configure your dial-peer in this way

dial-peer voice 1 pots
description Dial-Peer OutBound Vs Pstn
preference 1
destination-pattern 0T
direct-inward-dial
port 0/2/0
forward-digits all

the exact external number is 09015497458?

And remember to save cme config with command "create cnf-files" in telephony service context

Best regards
******* If This Helps, Please Rate *******

Raminkn20 · ‎12-15-2023

Thanks, yes its exact.

I change my pattern but still it doesn't work and my dest= is empty.

DaviRocK! · ‎12-15-2023

in bri or serial interface add

 isdn overlap-receiving T302 2000

Roger Kallberg · ‎12-15-2023

From what I can tell by the information given by the OP it seems like the port type used could be an FXO. By that your suggested command would not be applicable.

Raminkn20 · ‎12-15-2023

It's FXO port and it doesn't applicable.

Roger Kallberg · ‎12-15-2023

The is only a match for the inbound dial-peer and then nothing more in the debug output that you provided.

Can you please share, in a file, the entire configuration of the gateway. Feel free to remove any sensitive information as you see fit.

Can you also please check the status of your dial-peers and your ports to PSTN? It could be that the dial-peer is down because the port is not up. Use these commands sh dial-peer voice summary and sh voice port summary.

I would recommend you to do these changes to your dial-peer.

dial-peer voice 100 pots
 tone ringback alert-no-PI
 description Inbound calls from PSTN
 incoming called-number .
 direct-inward-dial
!
dial-peer voice 110 pots
 tone ringback alert-no-PI
 description Outbound calls to PSTN
 destination-pattern 0T
 progress_ind setup enable 3
 progress_ind alert enable 8
 progress_ind progress enable 8
 progress_ind connect enable 8
 progress_ind disconnect enable 8
 port 0/2/1
 no digit-strip
 no sip-register

First remove the current dial-peer that you have with no dial-peer voice 1.

Raminkn20 · ‎12-15-2023

I attached my running config.

And my dial-peer is Up.

Roger Kallberg · ‎12-15-2023

Please provide the output from the commands that I gave.

Raminkn20 · ‎12-15-2023

I Attached them.

Roger Kallberg · ‎12-15-2023

Thank you! Then frankly I do not know why the dail-peer is not matched when you call. I do suggest that you do these changes as well as they are not needed or is best practices to have.

voice service voip
 no allow-connections h323 to h323
 no allow-connections h323 to sip
 no allow-connections sip to h323
!
service password-encryption
!
no redundancy

For the CME configuration I would suggest that you add this.

ephone 1
 type <set the type of phone>
!
ephone 2
 type <set the type of phone>

As always when you make changes to CME please remember to give the command to create new configuration. For additional information on CME please have a look at this document. https://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unity-express/62609-tdcmecue.html