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Phone goes into "Unprovisioned state after Extension Mobility login

DuBu
Level 1
Level 1

Hi All

CUCM version 14.x. We have a 8861 phone  deployed at one of the locations. The phone is used by the Command center team. They have a common user id and password which they use to login to the phones.

On this new phone that is deployed , when they try to login using the user id and password, the Login shows successful but the profile does not get loaded and the phone displays "Phone Registering and then shows "UnProvisioned" message .

 

Any ideas what could be the issue?

 

 

6 Replies 6