Phone stucks in configuring IP

[pwenger]

Hi

Suddenly a 7961 stucks in "configuring IP" state and will only register after a power down- power up. I'm running CCM 4.2(3)SR4B. Firmware on the Phone is SCCP41.8-4-4S. The only thing we changed was an upgrade of the phoneload, but we went back to the one I specified before, as we got some other problems.

Regards

Peter

[Chris Deren]

Validate the following on the phone:

IP address, can you ping this address from CM

TFTP option is specified

Look at the phone status page on the phone to look for more clues on the reason

Chris

[pwenger]

Hi Chris

it's not possible to ping the phone, there is no MAC entry on the switchport and you can't see the phone with cdp.

TFTP is not a problem, because after plug out and plug in the cable it works fine. I will check the status on the phone.

Cheers

Peter

[craig.pollitt]

We've had this happen on a couple of phones now. I usually try to restore factory defaults first, and if it that doesn't work send the phone in for RMA.

To restore factory defaults (for those that need this):

Power off the phone.

Hold down the '#' button while powering the phone back on.

This part varies depending on model, but keep '#' pressed until programmable buttons start flashing.

Press '123456789*0#'

Phone should reset and attempt to download firmware image again.