cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
510
Views
0
Helpful
2
Replies

Presence backup error

bagnolini
Beginner
Beginner

Hi guys,

I receive this error every time I perform a Presence Backup...any idea?       

I got a cluster with 2 servers and the System version is 9.1.1.10000-8

=====================================================

Server : CR1PRD108

Feature : IM_AND_PRESENCE

Component : CUP

Time Completed: 2013-06-12-10-16-08

Result Code : 1-Please check the component logs for further details.

Result String : ERROR

=====================================================

ready for backup

----> BEGIN Standard Output

----> END Standard Output

----> BEGIN Standard Error

Traceback (most recent call last):

File "/usr/local/sip/drf/epas/bin/cup_pre_backup.py", line 66, in ?

REQUIRED = REQUIRED + getDirSize(os.path.join(BASEDIR, dir))

File "/usr/local/sip/drf/epas/bin/cup_pre_backup.py", line 58, in getDirSize

os.path.walk(dir, calcDirSize, sizes)

File "/usr/lib/python2.4/posixpath.py", line 290, in walk

func(arg, top, names)

File "/usr/local/sip/drf/epas/bin/cup_pre_backup.py", line 48, in calcDirSize

stats = os.stat(os.path.join(dir, file))

OSError: [Errno 2] No such file or directory: '/usr/local/sip/.security/proxy/trust-certs/.0'

----> END Standard Error

=====================================================

Server : CR1PRD108

Feature : IM_AND_PRESENCE

Component : CUP

Time Completed: 2013-06-12-10-16-08

Result Code : 1-Please check the component logs for further details.

Result String : ERROR

=====================================================

ready for backup

----> BEGIN Standard Output

----> END Standard Output

----> BEGIN Standard Error

Traceback (most recent call last):

File "/usr/local/sip/drf/epas/bin/cup_pre_backup.py", line 66, in ?

REQUIRED = REQUIRED + getDirSize(os.path.join(BASEDIR, dir))

File "/usr/local/sip/drf/epas/bin/cup_pre_backup.py", line 58, in getDirSize

os.path.walk(dir, calcDirSize, sizes)

File "/usr/lib/python2.4/posixpath.py", line 290, in walk

func(arg, top, names)

File "/usr/local/sip/drf/epas/bin/cup_pre_backup.py", line 48, in calcDirSize

stats = os.stat(os.path.join(dir, file))

OSError: [Errno 2] No such file or directory: '/usr/local/sip/.security/proxy/trust-certs/.0'

----> END Standard Error

2 Replies 2

fjlopezderego
Beginner
Beginner

Hi,

 

    Did you find out how to solve this problem? We have the same trouble after updating the CUP certificates.

 

Thanks!

Michael Endler
Beginner
Beginner

Hello,

the error message '/usr/local/sip/.security/proxy/trust-certs/.0' can only be fixed by cisco TAC.

They have to go on the CLI with root access to delete a position in the trust store, which starts with .0

 

There is no workaround you can fullfill, like renewing certificats or resarting drf services

 

Regards Michael

 

 

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: