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Hi Everyone,i currently have a situation, where i do not understand, how a call will be treated correctly.We have several calls and less agents, so we try to queue calls but prioritize some specific. Here the situation: An agent is assigned to severa...
Hi,we have a callmanager with a polycom videoconferencing solution.The polycom system is attached via sip-trunk.They have a request, where it seems that this is not configureable on callmanager.1.) Call from phone a IP-Address with dots, for example ...
Hi,i facing an issue with jabber. My issue is coming from the voice gateway.I get from the provider a SIP/2.0 100 Trying to the gateway. The Phonenumber get sent to the callmanager via SIP/2.0 183 Session Progress.May current thinking is the usage of...
Hello,i need configuration support for a voicegateway.we have two mainnumbers, which are connected by a BRI-interface and a E1-interface.When they call outside with accesscode = 0, they reache the phone provider and get connected, But in my example, ...
Hi Mike, ok i tested it by queuing a call to multiple CSQs, with diffrent priorities, that did not work.https://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-contact-center-express/63710-multi-csqs-call.html But with seperat...
Hi Mike, i thought calls in queue A and will be sorted by priority, same in queue B.When it is given to agent, he will see both queues, but here it will be FIFO. So you say, an agent would get both queues, but priority would be still in use, even if ...
Hi,
this feature “utils uccx icd clid enable”. is not helping in a way, where you have to contact people on there cellphone in PSTN.
If you simple send a call from an internal phone to a script, which only transfer the call to PSTN, it is only work...
Hello,the error message '/usr/local/sip/.security/proxy/trust-certs/.0' can only be fixed by cisco TAC.They have to go on the CLI with root access to delete a position in the trust store, which starts with .0 There is no workaround you can fullfill, ...
Hello Wolfgang,you have to configure a gateway, which offers the desired fxs-ports:Callmanager | Devices | Gateway | add gatewayGateway= Gateway which is in use (show version -> for exampel Cisco 2951)Protocoll= SCCPMac Address (Last 10 Characters)= ...
