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problem to create a new ip and host name on ELM

Hello.

I make a model with CUCM,UNITY and IM/PRESENCE in V9 in my lab.

By the link to access ELM i have download  the txt file and generate a demo licence on www.cisco.com/go/licence.

I create an account with the ip adress 10.101.1.10,hostname SV000150 and login password to synchronise the licence.All was ok.

I must change the cucm IP adress but not the hostname.

I'm login to ELM and i delete my first account CUCM  but now i can't create a new CUCM account with the ip adresss 10.11.0.1and the same hostname.

There is a message who say : This IP adresse /Hostname is already create !

I must insert real licence in my CUCM and i don't know what can i do.

Thanks for your answer.

Excuse my English is not perfect,i'm french...

2 ACCEPTED SOLUTIONS

Accepted Solutions
Highlighted

If a restart of the node running ELM doesn't let you overcome this issue it is time to call TAC as the record didn't get cleared from the database.

View solution in original post

Highlighted
Hall of Fame Community Legend

Hi Valery,

I'll just add this reference to the great tips from Jonathan (+5 )

CSCtz94469 - Product re-add after the hostname change provides duplicate node error

Description

Symptom:
Product re-add after the product hostname/IP change provides duplicate node
error
"The Product Instance at the hostname/IP address has already been configured
on this Enterprise License Manager."
Conditions:
If the instance is not deleted before the hostname/IP change when the product
gets re added after the product hostname/IP change, it gives duplicate node
error and does not allow the add.
Scenario followed:
--------------------------
1. In ELM1, add a product with host name product1
2. Change the hostname of the product from product1 to product1-hc
3. After the product hostname change, the ELM1 shows the ?Instance
Unreachable? synchronization failure as expected
4. Delete the product product1 from ELM1 and synchronize
5. Try to add the product as  product1-hc
6. An error dialog will come up as  "The product instance at the hostname/IP
address has already been configured on this Enterprise License Manager".
Workaround:
CUCM 9.0
Contact TAC to implement workaround.
~~~~~~~~~
CUCM 9.1
Run the following CLI on the product server instance:
license client reset registration
After that, you will be able to delete the product from ELM and re-add it.
This will re-register the product with ELM.

Details

First Found in:                          (1)

9.0(1.1)

Status:

Fixed

Last Modified:

Jan 21,2013

Fixed in:                          (10)

9.5(0.99991.12),9.5(0.95400.5),9.1(1.10000.11)

9.0(1.98000.48),9.0(1.98000.47),9.0(1.98000.206)

9.0(1.98000.201),9.0(1.98000.10),1.0(0.99991.1)

1.0(0.98000.42)

Less

Product:

Cisco Unified Communications Manager (CallManager)

Platform:

Dependent

Severity:

3 - moderate

Cheers!

Rob

"Spend your life waiting,
for a moment that just don't come,
Well, don't waste your time waiting" 

-Springsteen

View solution in original post

4 REPLIES 4
Highlighted

If a restart of the node running ELM doesn't let you overcome this issue it is time to call TAC as the record didn't get cleared from the database.

View solution in original post

Highlighted

Hi,

Thanks for your fast answer. i call the tac.

Best regards

Highlighted
Hall of Fame Community Legend

Hi Valery,

I'll just add this reference to the great tips from Jonathan (+5 )

CSCtz94469 - Product re-add after the hostname change provides duplicate node error

Description

Symptom:
Product re-add after the product hostname/IP change provides duplicate node
error
"The Product Instance at the hostname/IP address has already been configured
on this Enterprise License Manager."
Conditions:
If the instance is not deleted before the hostname/IP change when the product
gets re added after the product hostname/IP change, it gives duplicate node
error and does not allow the add.
Scenario followed:
--------------------------
1. In ELM1, add a product with host name product1
2. Change the hostname of the product from product1 to product1-hc
3. After the product hostname change, the ELM1 shows the ?Instance
Unreachable? synchronization failure as expected
4. Delete the product product1 from ELM1 and synchronize
5. Try to add the product as  product1-hc
6. An error dialog will come up as  "The product instance at the hostname/IP
address has already been configured on this Enterprise License Manager".
Workaround:
CUCM 9.0
Contact TAC to implement workaround.
~~~~~~~~~
CUCM 9.1
Run the following CLI on the product server instance:
license client reset registration
After that, you will be able to delete the product from ELM and re-add it.
This will re-register the product with ELM.

Details

First Found in:                          (1)

9.0(1.1)

Status:

Fixed

Last Modified:

Jan 21,2013

Fixed in:                          (10)

9.5(0.99991.12),9.5(0.95400.5),9.1(1.10000.11)

9.0(1.98000.48),9.0(1.98000.47),9.0(1.98000.206)

9.0(1.98000.201),9.0(1.98000.10),1.0(0.99991.1)

1.0(0.98000.42)

Less

Product:

Cisco Unified Communications Manager (CallManager)

Platform:

Dependent

Severity:

3 - moderate

Cheers!

Rob

"Spend your life waiting,
for a moment that just don't come,
Well, don't waste your time waiting" 

-Springsteen

View solution in original post

Highlighted

Hi,

Thanks for your fast return too.

Best regards