01-23-2013 12:48 PM - edited 03-16-2019 03:20 PM
Hello.
I make a model with CUCM,UNITY and IM/PRESENCE in V9 in my lab.
By the link to access ELM i have download the txt file and generate a demo licence on www.cisco.com/go/licence.
I create an account with the ip adress 10.101.1.10,hostname SV000150 and login password to synchronise the licence.All was ok.
I must change the cucm IP adress but not the hostname.
I'm login to ELM and i delete my first account CUCM but now i can't create a new CUCM account with the ip adresss 10.11.0.1and the same hostname.
There is a message who say : This IP adresse /Hostname is already create !
I must insert real licence in my CUCM and i don't know what can i do.
Thanks for your answer.
Excuse my English is not perfect,i'm french...
Solved! Go to Solution.
01-24-2013 03:39 AM
If a restart of the node running ELM doesn't let you overcome this issue it is time to call TAC as the record didn't get cleared from the database.
01-24-2013 05:14 AM
Hi Valery,
I'll just add this reference to the great tips from Jonathan (+5 )
CSCtz94469 - Product re-add after the hostname change provides duplicate node error
Description
Symptom:
Product re-add after the product hostname/IP change provides duplicate node
error
"The Product Instance at the hostname/IP address has already been configured
on this Enterprise License Manager."
Conditions:
If the instance is not deleted before the hostname/IP change when the product
gets re added after the product hostname/IP change, it gives duplicate node
error and does not allow the add.
Scenario followed:
--------------------------
1. In ELM1, add a product with host name product1
2. Change the hostname of the product from product1 to product1-hc
3. After the product hostname change, the ELM1 shows the ?Instance
Unreachable? synchronization failure as expected
4. Delete the product product1 from ELM1 and synchronize
5. Try to add the product as product1-hc
6. An error dialog will come up as "The product instance at the hostname/IP
address has already been configured on this Enterprise License Manager".
Workaround:
CUCM 9.0
Contact TAC to implement workaround.
~~~~~~~~~
CUCM 9.1
Run the following CLI on the product server instance:
license client reset registration
After that, you will be able to delete the product from ELM and re-add it.
This will re-register the product with ELM.
Details
Status:
Fixed
Last Modified:
Jan 21,2013
9.0(1.98000.48),9.0(1.98000.47),9.0(1.98000.206)
1.0(0.98000.42)
Less
Product:
Cisco Unified Communications Manager (CallManager)
Platform:
Dependent
Severity:
3 - moderate
Cheers!
Rob
"Spend your life waiting,
for a moment that just don't come,
Well, don't waste your time waiting"
-Springsteen
01-24-2013 03:39 AM
If a restart of the node running ELM doesn't let you overcome this issue it is time to call TAC as the record didn't get cleared from the database.
01-24-2013 07:05 AM
Hi,
Thanks for your fast answer. i call the tac.
Best regards
01-24-2013 05:14 AM
Hi Valery,
I'll just add this reference to the great tips from Jonathan (+5 )
CSCtz94469 - Product re-add after the hostname change provides duplicate node error
Description
Symptom:
Product re-add after the product hostname/IP change provides duplicate node
error
"The Product Instance at the hostname/IP address has already been configured
on this Enterprise License Manager."
Conditions:
If the instance is not deleted before the hostname/IP change when the product
gets re added after the product hostname/IP change, it gives duplicate node
error and does not allow the add.
Scenario followed:
--------------------------
1. In ELM1, add a product with host name product1
2. Change the hostname of the product from product1 to product1-hc
3. After the product hostname change, the ELM1 shows the ?Instance
Unreachable? synchronization failure as expected
4. Delete the product product1 from ELM1 and synchronize
5. Try to add the product as product1-hc
6. An error dialog will come up as "The product instance at the hostname/IP
address has already been configured on this Enterprise License Manager".
Workaround:
CUCM 9.0
Contact TAC to implement workaround.
~~~~~~~~~
CUCM 9.1
Run the following CLI on the product server instance:
license client reset registration
After that, you will be able to delete the product from ELM and re-add it.
This will re-register the product with ELM.
Details
Status:
Fixed
Last Modified:
Jan 21,2013
9.0(1.98000.48),9.0(1.98000.47),9.0(1.98000.206)
1.0(0.98000.42)
Less
Product:
Cisco Unified Communications Manager (CallManager)
Platform:
Dependent
Severity:
3 - moderate
Cheers!
Rob
"Spend your life waiting,
for a moment that just don't come,
Well, don't waste your time waiting"
-Springsteen
01-24-2013 07:20 AM
Hi,
Thanks for your fast return too.
Best regards
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