Problem updating a Locale in IP Communicator using Windows Vista SP1

[lomonaco]

Hi Everyone,

I'm trying to use the IP Communicator 2.1.3 (CCM 5.1.3) in Windows Vista SP1 but when IP Communicator tries to update the locale I receive the following error:

Portuguese_Brazil/CIPC_Locale.zip

Could not download file

DownloadFile: tftp -i 192.168.1.5 GET Portuguese_Brazil/CIPC_Locale.zip

C:/Users/juan/AppData/Roaming/Cisco/Communicator/AutoUpdate/TFTPTEMP/CIPC_Locale.zip

> C:/Users/juan/AppData/Roaming/Cisco/Communicator/AutoUpdate/tftpOutput.txt>

2> C:/Users/juan/AppData/Roaming/Cisco/Communicator/AutoUpdate/tftpError.txt &

CreateProcess failed: 0X2

Both tftpOutput.txt and tftpError.txt are 0 size.

The Windows Firewall is disabled

Any tip ?

My Best Regards,

Andre Lomonaco

[gogasca]

http://www.cisco.com/en/US/products/sw/voicesw/ps5475/products_qanda_item09​186a00801f7ad8

.shtml

Q. Is localization supported?

A. Cisco IP Communicator 2.0.2 supports English, Japanese, French, German, Spanish (Latin

America), Russian, Danish, Dutch, Italian, Swedish, and Portuguese (Brazil). Cisco IP

Communicator 2.1 will be released in English initially, but additional languages will be

available soon.

Use the latest version of 2.0(x) if you wish to use a localized version.

My understanding is that CIPC 2.1 localisation is not FCSed yet

[lomonaco]

Hi goqasca,

Thanks a lot for your reply....

I think localization is already avaliable in version 2.1, cause I'm using in my Windows XP the IP Communicator 2.1.3.0 in Portuguese Brazilian without no problem...

I cannot downgrade the IP Communicator to 2.0, cause the my problem is ocurring when the IP Communicator is installed in Windows Vista and the 2.0(x) is not supported in Windows Vista...

So, all works good in Windows XP SP3, but it doesn't work in Windows Vista SP1..

Thanks a lot

My Best Regards,

Andre Lomonaco

[jbrunstein]

Hi

I have the same error but it hangs only for downloading the locale and even if i I try to use the french or english localization, i have the following error message : the example for English:

English_United_States/CIPC_Locale.zip

DownloadFile:tftp -i 10.10.10.1 GET

English_United_States/CIPC_Locale.zip

C:/Users/jdoe/AppData/Roaming/Cisco/Communicator/AutoUpdat

e/TFTPTEMP/CIPC_Locale.zip

>C:/Users/jdoe/AppData/Roaming/Cisco/Communicator/AutoUpd

ate/tftpOutput.txt

2>/Users/jdoe/AppData/Roaming/Cisco/Communicator/AutoUp

date/tftpError.txt&

CreateProcess failed:0x2

At the end, i click on cancel and the IP Communicator is launching and is working fine. The only thing is that each time i launch the IP Communicator, i go to this download phase for the localization.

The PC is Vista Enterprise SP1

Has anyone been able to solve this issue ?

Kind regards

Jean Brunstein

[ecornwell]

We ran into the same problem today. Has anyone ran into this problem and found a fix?

[tuvamerica]

Same problem with Win7x64.

To resolve, you can delete CIPCLocaleDownloader.exe from the Program Files\Cisco Systems\Cisco IP Communicator folder. It won't try to update your locale anymore.

[Grahamstavern]

TUV is correct, removing the CIPCLocaleDownloader.exe file corrects the annoying locale downloading error in all versions of Windows 7.

[WALTER]

Yesterday I had the same problem

I am in Kuwait, connected to Italian VPN (Cisco VPN Client)

Windows 7

CIPCLocaleDownloader.exe attept do download update via HTTP and goes timeout

then it try in TFTP and get the same error

Today I solved enabling TFTP client feature in Windows 7 Control Panel

Same situation with Windows XP work perfectly because TFTP Client is already installed

[redlawpy05]

It worked like a charm! Thanks for the advice ;)

[ddehnke]

I had the same problem with some of our Windows 7 X64 systems. Even though I had the TFTP client feature enabled. I ended up running procmon and found that CIPCLocaleDownloader.exe was searching for tftp.exe in a number of paths that did not include C:\Windows\System32 which is where tftp.exe is installed when you enable the client service. I copied the program to C:\Program Files (x86)\Cisco Systems\Cisco IP Communicator which is one of the paths that the program attempt to access tftp.exe and bingo it works now. Not sure why the program would not use the %PATH% env variable... Sigh..

Here was some of the output from procmon...

11:56:24.4167299 PM CIPCLocaleDownloader.exe 4808 CreateFile C:\Program Files (x86)\Cisco Systems\Cisco IP Communicator\tftp.exe NAME NOT FOUND Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a

11:56:24.4169722 PM CIPCLocaleDownloader.exe 4808 CreateFile C:\Users\ddehnke_admin\AppData\Roaming\Cisco\Communicator\AutoUpdate\TFTPTEMP\tftp.exe NAME NOT FOUND Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a

11:56:24.4171474 PM CIPCLocaleDownloader.exe 4808 CreateFile C:\Windows\SysWOW64\tftp.exe NAME NOT FOUND Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a

11:56:24.4174525 PM CIPCLocaleDownloader.exe 4808 CreateFile C:\Windows\system\tftp.exe NAME NOT FOUND Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a

11:56:24.4176579 PM CIPCLocaleDownloader.exe 4808 CreateFile C:\Windows\tftp.exe NAME NOT FOUND Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a

11:56:24.4178628 PM CIPCLocaleDownloader.exe 4808 CreateFile C:\Program Files (x86)\Cisco Systems\Cisco IP Communicator\tftp.exe NAME NOT FOUND Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a

11:56:24.4180366 PM CIPCLocaleDownloader.exe 4808 CreateFile C:\Windows\SysWOW64\tftp.exe NAME NOT FOUND Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a

11:56:24.4182030 PM CIPCLocaleDownloader.exe 4808 CreateFile C:\Windows\tftp.exe NAME NOT FOUND Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a

11:56:24.4183578 PM CIPCLocaleDownloader.exe 4808 CreateFile C:\Windows\SysWOW64\wbem\tftp.exe NAME NOT FOUND Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a

11:56:24.4185131 PM CIPCLocaleDownloader.exe 4808 CreateFile C:\Windows\SysWOW64\WindowsPowerShell\v1.0\tftp.exe NAME NOT FOUND Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a

11:56:24.4187165 PM CIPCLocaleDownloader.exe 4808 CreateFile C:\Program Files (x86)\Windows Imaging\tftp.exe NAME NOT FOUND Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a

11:56:24.4189434 PM CIPCLocaleDownloader.exe 4808 CreateFile C:\Program Files (x86)\Cisco Systems\Cisco IP Communicator\tftp -i.exe NAME NOT FOUND Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a

11:56:24.4191649 PM CIPCLocaleDownloader.exe 4808 CreateFile C:\Users\ddehnke_admin\AppData\Roaming\Cisco\Communicator\AutoUpdate\TFTPTEMP\tftp -i.exe NAME NOT FOUND Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a

11:56:24.4193221 PM CIPCLocaleDownloader.exe 4808 CreateFile C:\Windows\SysWOW64\tftp -i.exe NAME NOT FOUND Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a

11:56:24.4196068 PM CIPCLocaleDownloader.exe 4808 CreateFile C:\Windows\system\tftp -i.exe NAME NOT FOUND Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a

11:56:24.4197863 PM CIPCLocaleDownloader.exe 4808 CreateFile C:\Windows\tftp -i.exe NAME NOT FOUND Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a

11:56:24.4200251 PM CIPCLocaleDownloader.exe 4808 CreateFile C:\Program Files (x86)\Cisco Systems\Cisco IP Communicator\tftp -i.exe NAME NOT FOUND Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a

11:56:24.4201896 PM CIPCLocaleDownloader.exe 4808 CreateFile C:\Windows\SysWOW64\tftp -i.exe NAME NOT FOUND Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a

11:56:24.4203514 PM CIPCLocaleDownloader.exe 4808 CreateFile C:\Windows\tftp -i.exe NAME NOT FOUND Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a

11:56:24.4205024 PM CIPCLocaleDownloader.exe 4808 CreateFile C:\Windows\SysWOW64\wbem\tftp -i.exe NAME NOT FOUND Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a

11:56:24.4206515 PM CIPCLocaleDownloader.exe 4808 CreateFile C:\Windows\SysWOW64\WindowsPowerShell\v1.0\tftp -i.exe NAME NOT FOUND Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a

11:56:24.4208233 PM CIPCLocaleDownloader.exe 4808 CreateFile C:\Program Files (x86)\Windows Imaging\tftp -i.exe NAME NOT FOUND Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a

11:56:24.4210132 PM CIPCLocaleDownloader.exe 4808 CreateFile C:\Program Files (x86)\Cisco Systems\Cisco IP Communicator\tftp -i 172.30.87.11 NAME NOT FOUND Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a

11:56:24.4212274 PM CIPCLocaleDownloader.exe 4808 CreateFile C:\Users\ddehnke_admin\AppData\Roaming\Cisco\Communicator\AutoUpdate\TFTPTEMP\tftp -i 172.30.87.11 NAME NOT FOUND Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a

11:56:24.4213835 PM CIPCLocaleDownloader.exe 4808 CreateFile C:\Windows\SysWOW64\tftp -i 172.30.87.11 NAME NOT FOUND Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a

11:56:24.4216697 PM CIPCLocaleDownloader.exe 4808 CreateFile C:\Windows\system\tftp -i 172.30.87.11 NAME NOT FOUND Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a

11:56:24.4218507 PM CIPCLocaleDownloader.exe 4808 CreateFile C:\Windows\tftp -i 172.30.87.11 NAME NOT FOUND Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a

11:56:24.4220707 PM CIPCLocaleDownloader.exe 4808 CreateFile C:\Program Files (x86)\Cisco Systems\Cisco IP Communicator\tftp -i 172.30.87.11 NAME NOT FOUND Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a

11:56:24.4222340 PM CIPCLocaleDownloader.exe 4808 CreateFile C:\Windows\SysWOW64\tftp -i 172.30.87.11 NAME NOT FOUND Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a

11:56:24.4223920 PM CIPCLocaleDownloader.exe 4808 CreateFile C:\Windows\tftp -i 172.30.87.11 NAME NOT FOUND Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a

11:56:24.4225438 PM CIPCLocaleDownloader.exe 4808 CreateFile C:\Windows\SysWOW64\wbem\tftp -i 172.30.87.11 NAME NOT FOUND Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a

11:56:24.4227214 PM CIPCLocaleDownloader.exe 4808 CreateFile C:\Windows\SysWOW64\WindowsPowerShell\v1.0\tftp -i 172.30.87.11 NAME NOT FOUND Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a

11:56:24.4229063 PM CIPCLocaleDownloader.exe 4808 CreateFile C:\Program Files (x86)\Windows Imaging\tftp -i 172.30.87.11 NAME NOT FOUND Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a

11:56:24.4231020 PM CIPCLocaleDownloader.exe 4808 CreateFile C:\Program Files (x86)\Cisco Systems\Cisco IP Communicator\tftp -i 172.30.87.11 GET NAME NOT FOUND Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a

11:56:24.4233139 PM CIPCLocaleDownloader.exe 4808 CreateFile C:\Users\ddehnke_admin\AppData\Roaming\Cisco\Communicator\AutoUpdate\TFTPTEMP\tftp -i 172.30.87.11 GET NAME NOT FOUND Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a

11:56:24.4234699 PM CIPCLocaleDownloader.exe 4808 CreateFile C:\Windows\SysWOW64\tftp -i 172.30.87.11 GET NAME NOT FOUND Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a

11:56:24.4237565 PM CIPCLocaleDownloader.exe 4808 CreateFile C:\Windows\system\tftp -i 172.30.87.11 GET NAME NOT FOUND Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a

11:56:24.4239464 PM CIPCLocaleDownloader.exe 4808 CreateFile C:\Windows\tftp -i 172.30.87.11 GET NAME NOT FOUND Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a

11:56:24.4241656 PM CIPCLocaleDownloader.exe 4808 CreateFile C:\Program Files (x86)\Cisco Systems\Cisco IP Communicator\tftp -i 172.30.87.11 GET NAME NOT FOUND Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a

11:56:24.4243208 PM CIPCLocaleDownloader.exe 4808 CreateFile C:\Windows\SysWOW64\tftp -i 172.30.87.11 GET NAME NOT FOUND Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a

11:56:24.4244792 PM CIPCLocaleDownloader.exe 4808 CreateFile C:\Windows\tftp -i 172.30.87.11 GET NAME NOT FOUND Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a

11:56:24.4246313 PM CIPCLocaleDownloader.exe 4808 CreateFile C:\Windows\SysWOW64\wbem\tftp -i 172.30.87.11 GET NAME NOT FOUND Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a

11:56:24.4247793 PM CIPCLocaleDownloader.exe 4808 CreateFile C:\Windows\SysWOW64\WindowsPowerShell\v1.0\tftp -i 172.30.87.11 GET NAME NOT FOUND Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a

11:56:24.4249634 PM CIPCLocaleDownloader.exe 4808 CreateFile C:\Program Files (x86)\Windows Imaging\tftp -i 172.30.87.11 GET NAME NOT FOUND Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a

11:56:24.4250990 PM CIPCLocaleDownloader.exe 4808 CreateFile C:\Program Files (x86)\Cisco Systems\Cisco IP Communicator\tftp -i 172.30.87.11 GET English_United_States\CIPC_Locale.zip PATH NOT FOUND Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a

11:56:24.4252643 PM CIPCLocaleDownloader.exe 4808 CreateFile C:\Users\ddehnke_admin\AppData\Roaming\Cisco\Communicator\AutoUpdate\TFTPTEMP\tftp -i 172.30.87.11 GET English_United_States\CIPC_Locale.zip PATH NOT FOUND Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a

11:56:24.4253548 PM CIPCLocaleDownloader.exe 4808 CreateFile C:\Windows\SysWOW64\tftp -i 172.30.87.11 GET English_United_States\CIPC_Locale.zip PATH NOT FOUND Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a

11:56:24.4254966 PM CIPCLocaleDownloader.exe 4808 CreateFile C:\Windows\system\tftp -i 172.30.87.11 GET English_United_States\CIPC_Locale.zip PATH NOT FOUND Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a

11:56:24.4256091 PM CIPCLocaleDownloader.exe 4808 CreateFile C:\Windows\tftp -i 172.30.87.11 GET English_United_States\CIPC_Locale.zip PATH NOT FOUND Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a

11:56:24.4257624 PM CIPCLocaleDownloader.exe 4808 CreateFile C:\Program Files (x86)\Cisco Systems\Cisco IP Communicator\tftp -i 172.30.87.11 GET English_United_States\CIPC_Locale.zip PATH NOT FOUND Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a

11:56:24.4258525 PM CIPCLocaleDownloader.exe 4808 CreateFile C:\Windows\SysWOW64\tftp -i 172.30.87.11 GET English_United_States\CIPC_Locale.zip PATH NOT FOUND Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a

11:56:24.4259743 PM CIPCLocaleDownloader.exe 4808 CreateFile C:\Windows\tftp -i 172.30.87.11 GET English_United_States\CIPC_Locale.zip PATH NOT FOUND Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a

11:56:24.4260644 PM CIPCLocaleDownloader.exe 4808 CreateFile C:\Windows\SysWOW64\Wbem\tftp -i 172.30.87.11 GET English_United_States\CIPC_Locale.zip PATH NOT FOUND Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a

11:56:24.4261565 PM CIPCLocaleDownloader.exe 4808 CreateFile C:\Windows\SysWOW64\WindowsPowerShell\v1.0\tftp -i 172.30.87.11 GET English_United_States\CIPC_Locale.zip PATH NOT FOUND Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a

11:56:24.4262786 PM CIPCLocaleDownloader.exe 4808 CreateFile C:\Program Files (x86)\Windows Imaging\tftp -i 172.30.87.11 GET English_United_States\CIPC_Locale.zip PATH NOT FOUND Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a

11:56:24.4264061 PM CIPCLocaleDownloader.exe 4808 CreateFile C:\Program Files (x86)\Cisco Systems\Cisco IP Communicator\tftp -i 172.30.87.11 GET English_United_States\CIPC_Locale.zip CIPC_Locale.zip PATH NOT FOUND Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a

11:56:24.4265097 PM CIPCLocaleDownloader.exe 4808 CreateFile C:\Users\ddehnke_admin\AppData\Roaming\Cisco\Communicator\AutoUpdate\TFTPTEMP\tftp -i 172.30.87.11 GET English_United_States\CIPC_Locale.zip CIPC_Locale.zip PATH NOT FOUND Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a

11:56:24.4266026 PM CIPCLocaleDownloader.exe 4808 CreateFile C:\Windows\SysWOW64\tftp -i 172.30.87.11 GET English_United_States\CIPC_Locale.zip CIPC_Locale.zip PATH NOT FOUND Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a

11:56:24.4266869 PM CIPCLocaleDownloader.exe 4808 CreateFile C:\Windows\system\tftp -i 172.30.87.11 GET English_United_States\CIPC_Locale.zip CIPC_Locale.zip PATH NOT FOUND Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a

11:56:24.4267713 PM CIPCLocaleDownloader.exe 4808 CreateFile C:\Windows\tftp -i 172.30.87.11 GET English_United_States\CIPC_Locale.zip CIPC_Locale.zip PATH NOT FOUND Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a

11:56:24.4268765 PM CIPCLocaleDownloader.exe 4808 CreateFile C:\Program Files (x86)\Cisco Systems\Cisco IP Communicator\tftp -i 172.30.87.11 GET English_United_States\CIPC_Locale.zip CIPC_Locale.zip PATH NOT FOUND Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a

11:56:24.4269816 PM CIPCLocaleDownloader.exe 4808 CreateFile C:\Windows\SysWOW64\tftp -i 172.30.87.11 GET English_United_States\CIPC_Locale.zip CIPC_Locale.zip PATH NOT FOUND Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a

11:56:24.4270729 PM CIPCLocaleDownloader.exe 4808 CreateFile C:\Windows\tftp -i 172.30.87.11 GET English_United_States\CIPC_Locale.zip CIPC_Locale.zip PATH NOT FOUND Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a

11:56:24.4271623 PM CIPCLocaleDownloader.exe 4808 CreateFile C:\Windows\SysWOW64\Wbem\tftp -i 172.30.87.11 GET English_United_States\CIPC_Locale.zip CIPC_Locale.zip PATH NOT FOUND Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a

11:56:24.4272590 PM CIPCLocaleDownloader.exe 4808 CreateFile C:\Windows\SysWOW64\WindowsPowerShell\v1.0\tftp -i 172.30.87.11 GET English_United_States\CIPC_Locale.zip CIPC_Locale.zip PATH NOT FOUND Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a

11:56:24.4273465 PM CIPCLocaleDownloader.exe 4808 CreateFile C:\Program Files (x86)\Windows Imaging\tftp -i 172.30.87.11 GET English_United_States\CIPC_Locale.zip CIPC_Locale.zip PATH NOT FOUND Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a

11:56:24.4274405 PM CIPCLocaleDownloader.exe 4808 CreateFile C:\Program Files (x86)\Cisco Systems\Cisco IP Communicator\tftp -i 172.30.87.11 GET English_United_States\CIPC_Locale.zip CIPC_Locale.zip PATH NOT FOUND Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a

11:56:24.4275352 PM CIPCLocaleDownloader.exe 4808 CreateFile C:\Users\ddehnke_admin\AppData\Roaming\Cisco\Communicator\AutoUpdate\TFTPTEMP\tftp -i 172.30.87.11 GET English_United_States\CIPC_Locale.zip CIPC_Locale.zip PATH NOT FOUND Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a

11:56:24.4276246 PM CIPCLocaleDownloader.exe 4808 CreateFile C:\Windows\SysWOW64\tftp -i 172.30.87.11 GET English_United_States\CIPC_Locale.zip CIPC_Locale.zip PATH NOT FOUND Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a

11:56:24.4277086 PM CIPCLocaleDownloader.exe 4808 CreateFile C:\Windows\system\tftp -i 172.30.87.11 GET English_United_States\CIPC_Locale.zip CIPC_Locale.zip PATH NOT FOUND Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a

11:56:24.4277922 PM CIPCLocaleDownloader.exe 4808 CreateFile C:\Windows\tftp -i 172.30.87.11 GET English_United_States\CIPC_Locale.zip CIPC_Locale.zip PATH NOT FOUND Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a

11:56:24.4278839 PM CIPCLocaleDownloader.exe 4808 CreateFile C:\Program Files (x86)\Cisco Systems\Cisco IP Communicator\tftp -i 172.30.87.11 GET English_United_States\CIPC_Locale.zip CIPC_Locale.zip PATH NOT FOUND Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a

11:56:24.4279844 PM CIPCLocaleDownloader.exe 4808 CreateFile C:\Windows\SysWOW64\tftp -i 172.30.87.11 GET English_United_States\CIPC_Locale.zip CIPC_Locale.zip PATH NOT FOUND Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a

11:56:24.4280745 PM CIPCLocaleDownloader.exe 4808 CreateFile C:\Windows\tftp -i 172.30.87.11 GET English_United_States\CIPC_Locale.zip CIPC_Locale.zip PATH NOT FOUND Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a

11:56:24.4281670 PM CIPCLocaleDownloader.exe 4808 CreateFile C:\Windows\SysWOW64\Wbem\tftp -i 172.30.87.11 GET English_United_States\CIPC_Locale.zip CIPC_Locale.zip PATH NOT FOUND Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a

11:56:24.4282537 PM CIPCLocaleDownloader.exe 4808 CreateFile C:\Windows\SysWOW64\WindowsPowerShell\v1.0\tftp -i 172.30.87.11 GET English_United_States\CIPC_Locale.zip CIPC_Locale.zip PATH NOT FOUND Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a

11:56:24.4283419 PM CIPCLocaleDownloader.exe 4808 CreateFile C:\Program Files (x86)\Windows Imaging\tftp -i 172.30.87.11 GET English_United_States\CIPC_Locale.zip CIPC_Locale.zip PATH NOT FOUND Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a

[Igor Lukic]

Hi ddehnke,

I have stumbled accross the same problem running Win 7 x64 Professional Edition with CIPC 8.6.x. After copying the TFTP.exe file in the folder C:\Program Files (x86)\Cisco Systems\Cisco IP Communicator, the locale update had been done without any problems.

Before that I received the above error message everytime and also my network connection broke down... Now I am not experiencing this issue anymore.

Best regards,

Igor

[lopez-martin]

Hi

Just I want to share the solution we found to this issue is causing locale is not loaded by IP-Communicator.

The environment where we faced the problem with locale was using the latest version of IP-Communicator (8.6.3) installed in Windows 7 and the latest SR for CUCM version 8.6. The same apply for previous versions of IP-communicator and CUCM.

To solve this issue you need to copy the tftp.exe file located in %WINDIR%\system32 in to the folder where IP-Communicator was installed, commonly in “C:\Program Files (x86)\Cisco Systems\Cisco IP Communicator” as well to disable your Firewall an AV or allow TFTP port in your firewall settings and antivirus

If you can’t find the tftp.exe file in your windows directory, you need to enable it through “Add remove windows components” located in control panel “install/uninstall programs”

For some reason, the IP-Communicator is not searching the tftp.exe file in the Windows’s environment variables.

Regards

[Alessandro Bertacco]

Thank you very much for sharing your solution.

Works fine for me!

CUCM 9.1.1 - CIPC 8.6.3

Regards

Alessandro

[rpmangala]

CUCM 11.5

CIPC 8.6.1

Solution worked for me.

Thank you!!!!