Programming Feature Keys on Cisco 8851

[DarrenMills3]

Hello,

We've upgraded our Cisco phones to new Cisco 8851 phonesets. The 5 buttons left of the screen are easily programmable, but I was hoping to program a few of the unused buttons on the right hand side of the screen. Does anyone know if these are programmable, and if so the process of doing so?

Thanks,

-Darren

[Deepak Mehta]

Hi Darren,

8851 comes only with 5 programble line keys left hand side and the button which you see on right hand side are session buttons .These are used to answer a call or resume a held call or display missed calls etc.

http://www.cisco.com/assets/cdc_content_elements/flash/voice/ipconferencephone8800/index.htmlHi

[DarrenMills3]

Thanks for the reply Deepak,

And there are not creative ways to program a few of these unused session keys in CUCM that you are aware of?

[Deepak Mehta]

That is a good question . I dont think we can, as each session button is asscoiated with a call .So if a call comes in you can use session button to answer or hold or to retrieve.

I haven't tried it though so if find something ,please update here.

Thanks

Deepak Mehta

[Deepak Rawat]

Darren, if you really need to use more than 5 line buttons then you will need to use a KEM and do it that way. Refer Programmable feature buttons and Session of below document for more:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/8800-series/english/adminguide/P881_BK_C136782F_00_cisco-ip-phone-8800_series.pdf

Regards

Deepak

[Venkatesh Perumal]

no, we can only configure up-to five programmable lines as the 8800 series phones offers only five programmable line keys below is the reference document for the same.

http://www.cisco.com/c/en/us/products/collateral/collaboration-endpoints/unified-ip-phone-8800-series/datasheet-c78-731667.html

Also the below data sheet demo video confirms the same.

http://www.cisco.com/c/en/us/products/collaboration-endpoints/ip-phone-8851/index.html

[sbosworth343]

Hi Darren, 

In the latest firmware update for the 8800 series phones, 11.5(1), a new feature called Enhanced Line Mode was added. This allows you to use the 5 "session" buttons as line keys. The features on the phone are limited when this is enabled as documented here in the release notes. 

I hope this helps. 

-Spencer

[miket]

Did you get this resolved? I had issue and I needed to upgrade my cluster to 11.5 and then the enhanced Line Mode Appears magically on the 8800. It is second from bottom. I had a hard time to get a straight answer and a document that says you need CUCM 11,5 min.

Hope you have it fixed but just in case I thought I would add my two cents

[esdesk]

I have 11.0 and at the bottom of the initial phone configuration page there is a drop down for session/enhanced mode. You will also need to program a button template to go along w/that or I believe they just become Spd DL's by default. I am trying to add a hunt login key to the right side with the phone still in session mode as to not burn a line key.