Re: PVDM led amber status

Zaher Juha · ‎08-05-2014

Dears

I've an ISR 2921 with 3 FXO modules and two PVDM3 installed, the problem that the router stills not detecting any FXO module also i can't do any voice configuration

during booting from logs i can see that the router detects two PVDM3 installed but still the led for them amber

Any help ...

Thanks in advnace

yahsiel2004 · ‎08-05-2014

How to Verify and Troubleshoot the Functionality of the PVDM3 Cards on Cisco Voice Gateways

Use the following commands in global configuration mode to verify and troubleshoot the functionality of the PVDM2 and PVDM3 modules in your Cisco voice gateway.

SUMMARY STEPS

1. show platform hw-module-power

1. show voice call slot / port

2. show voice dsp group all

3. show voice dsp sorted-list

4. show voice dsp capabilities slot number dsp number

5. show voice dsp group slot number

6. show voice dsp statistics device

7. show voice dsp statistics tx-rx

8. show voice dsp statistics ack

9. debug voice dsp crash-dump

DETAILED STEPS

Step 1 show platform hw-module-power

NoteEffective with Cisco IOS Releases 15.1(1)T and 15.0.1M(2), the Effective with Cisco IOS Releases 15.1(1)T and 15.0.1M(2), the hw-module energywise level command is not available in Cisco IOS software. For more information, see the Cisco 3900 Series, 2900 Series, and 1900 Series Software Configuration Guide.

Use this command to display power settings of PVDM3 service modules, for example:

Router# show platform hw-module-power

PVDM:

Slot 0/1

Levels supported 0x441 : SHUT FRUGAL FULL

CURRENT level : 10 (FULL)

Previous level : 10 (FULL)

Transitions : Successful Unsuccessful

SHUT : 0 0

FRUGAL : 0 0

FULL : 0 0

Slot 0/2

Levels supported 0x441 : SHUT FRUGAL FULL

CURRENT level : 10 (FULL)

Previous level : 0 (SHUT)

Transitions : Successful Unsuccessful

SHUT : 1 0

FRUGAL : 0 1

FULL : 1 0

Slot 0/3

Levels supported 0x441 : SHUT FRUGAL FULL

CURRENT level : 10 (FULL)

Previous level : 10 (FULL)

Transitions : Successful Unsuccessful

SHUT : 0 0

FRUGAL : 0 0

FULL : 0 0

Step 2 show voice call slot / port

Note If you are connected using a Telnet session, you must enter the terminal monitor command before the show voice call command to see console messages. This step is not necessary if you are connected to the console port.

Use this command to display statistics for voice calls on a specific slot and port, for example:

Router# show voice call 0/1/1:23

0/1/1:23 1

vtsp level 0 state = S_CONNECT

callid 0x0011 B01 state S_TSP_CONNECT clld 4085001112 cllg 4085001112

0/1/1:23 2

vtsp level 0 state = S_CONNECT

callid 0x0012 B02 state S_TSP_CONNECT clld 4085001112 cllg 4085001112

0/1/1:23 3 - - -

0/1/1:23 4 - - -

0/1/1:23 5 - - -

0/1/1:23 6 - - -

0/1/1:23 7 - - -

0/1/1:23 8 - - -

0/1/1:23 9 - - -

0/1/1:23 10- - -

0/1/1:23 11- - -

0/1/1:23 12- - -

0/1/1:23 13- - -

0/1/1:23 14- - -

0/1/1:23 15- - -

0/1/1:23 16- - -

0/1/1:23 17- - -

0/1/1:23 18- - -

0/1/1:23 19- - -

0/1/1:23 20- - -

0/1/1:23 21- - -

0/1/1:23 22- - -

0/1/1:23 23- - -

Step 3 show voice dsp group all

Use this command to display information for each DSP group, for example:

Router# show voice dsp group all

DSP groups on slot 0:

dsp 1:

State: UP, firmware: 26.0.135

Max signal/voice channel: 43/43

Max credits: 645

num_of_sig_chnls_allocated: 35

Transcoding channels allocated: 0

Group: FLEX_GROUP_VOICE, complexity: FLEX

Shared credits: 630, reserved credits: 0

Signaling channels allocated: 35

Voice channels allocated: 1

Credits used (rounded-up): 15

Voice channels:

Ch01: voice port: 0/1/1:23.2, codec: g711alaw, credits allocated: 15

Slot: 0

Device idx: 0

PVDM Slot: 0

Dsp Type: SP2600

dsp 2:

State: UP, firmware: 26.0.135

Max signal/voice channel: 43/43

Max credits: 645

num_of_sig_chnls_allocated: 0

Transcoding channels allocated: 0

Group: FLEX_GROUP_VOICE, complexity: FLEX

Shared credits: 645, reserved credits: 0

Signaling channels allocated: 0

Voice channels allocated: 0

Credits used (rounded-up): 0

Slot: 0

Device idx: 0

PVDM Slot: 0

Dsp Type: SP2600

dsp 3:

State: UP, firmware: 26.0.135

Max signal/voice channel: 42/43

Max credits: 645

num_of_sig_chnls_allocated: 0

Transcoding channels allocated: 0

Group: FLEX_GROUP_VOICE, complexity: FLEX

Shared credits: 645, reserved credits: 0

Signaling channels allocated: 0

Voice channels allocated: 0

Credits used (rounded-up): 0

Slot: 0

Device idx: 0

PVDM Slot: 0

Dsp Type: SP2600

dsp 4:

State: UP, firmware: 26.0.135

Max signal/voice channel: 43/43

Max credits: 645

num_of_sig_chnls_allocated: 0

Transcoding channels allocated: 0

Group: FLEX_GROUP_VOICE, complexity: FLEX

Shared credits: 645, reserved credits: 0

Signaling channels allocated: 0

Voice channels allocated: 0

Credits used (rounded-up): 0

Slot: 0

Device idx: 1

PVDM Slot: 0

Dsp Type: SP2600

dsp 5:

State: UP, firmware: 26.0.135

Max signal/voice channel: 43/43

Max credits: 645

num_of_sig_chnls_allocated: 0

Transcoding channels allocated: 0

Group: FLEX_GROUP_VOICE, complexity: FLEX

Shared credits: 645, reserved credits: 0

Signaling channels allocated: 0

Voice channels allocated: 0

Credits used (rounded-up): 0

Slot: 0

Device idx: 1

PVDM Slot: 0

Dsp Type: SP2600

dsp 6:

State: UP, firmware: 26.0.135

Max signal/voice channel: 42/43

Max credits: 645

num_of_sig_chnls_allocated: 0

Transcoding channels allocated: 0

Group: FLEX_GROUP_VOICE, complexity: FLEX

Shared credits: 645, reserved credits: 0

Signaling channels allocated: 0

Voice channels allocated: 0

Credits used (rounded-up): 0

Slot: 0

Device idx: 1

PVDM Slot: 0

Dsp Type: SP2600

dsp 7:

State: UP, firmware: 26.0.135

Max signal/voice channel: 32/32

Max credits: 480

num_of_sig_chnls_allocated: 0

Transcoding channels allocated: 0

Group: FLEX_GROUP_VOICE, complexity: FLEX

Shared credits: 465, reserved credits: 0

Signaling channels allocated: 0

Voice channels allocated: 1

Credits used (rounded-up): 15

Voice channels:

Ch01: voice port: 0/1/1:23.1, codec: g711alaw, credits allocated: 15

Slot: 0

Device idx: 0

PVDM Slot: 1

Dsp Type: SP2600

DSP groups on slot 1:

DSP groups on slot 2:

dsp 1:

State: UP, firmware: 26.0.133

Max signal/voice channel: 16/16

Max credits: 240

num_of_sig_chnls_allocated: 0

Transcoding channels allocated: 0

Group: FLEX_GROUP_VOICE, complexity: FLEX

Shared credits: 240, reserved credits: 0

Signaling channels allocated: 0

Voice channels allocated: 0

Credits used (rounded-up): 0

dsp 2:

State: UP, firmware: 26.0.133

Max signal/voice channel: 16/16

Max credits: 240

num_of_sig_chnls_allocated: 0

Transcoding channels allocated: 0

Group: FLEX_GROUP_VOICE, complexity: FLEX

Shared credits: 240, reserved credits: 0

Signaling channels allocated: 0

Voice channels allocated: 0

Credits used (rounded-up): 0

dsp 3:

State: UP, firmware: 26.0.133

Max signal/voice channel: 16/16

Max credits: 240

num_of_sig_chnls_allocated: 0

Transcoding channels allocated: 0

Group: FLEX_GROUP_VOICE, complexity: FLEX

Shared credits: 240, reserved credits: 0

Signaling channels allocated: 0

Voice channels allocated: 0

Credits used (rounded-up): 0

dsp 4:

State: UP, firmware: 26.0.133

Max signal/voice channel: 16/16

Max credits: 240

num_of_sig_chnls_allocated: 0

Transcoding channels allocated: 0

Group: FLEX_GROUP_VOICE, complexity: FLEX

Shared credits: 240, reserved credits: 0

Signaling channels allocated: 0

Voice channels allocated: 0

Credits used (rounded-up): 0

DSP groups on slot 3:

This command is not applicable to slot 3

DSP groups on slot 4:

This command is not applicable to slot 4

2 DSP resource allocation failure

Step 4 show voice dsp sorted-list

Use this command to display the hunt order in which DSPs are utilized for particular services (in this example, voice, conferencing, and transcoding are shown for slot 0):

Router# show voice dsp sorted-list slot 0

DSP id selection list for different service for Card 0:

========================================================

Voice :01,02,03,04,05,06,07

Conf :07,06,05,04,03,02,01

Xcode :01,02,03,04,05,06,07

Step 5 show voice dsp capabilities slot number dsp number

Use this command to display capabilities data for a particular DSP on a particular slot (in this example, DSP 2 on slot 0):

Router# show voice dsp capabilities slot 0 dsp 2

DSP Type: SP2600 -43

Card 0 DSP id 2 Capabilities:

Credits 645 , G711Credits 15, HC Credits 32, MC Credits 20,

FC Channel 43, HC Channel 20, MC Channel 32,

Conference 8-party credits:

G711 58 , G729 107, G722 129, ILBC 215

Secure Credits:

Sec LC Xcode 24, Sec HC Xcode 64,

Sec MC Xcode 35, Sec G729 conf 161,

Sec G722 conf 215, Sec ILBC conf 322,

Sec G711 conf 92 ,

Max Conference Parties per DSP:

G711 88, G729 48, G722 40, ILBC 24,

Sec G711 56, Sec G729 32,

Sec G722 24 Sec ILBC 16,

Voice Channels:

g711perdsp = 43, g726perdsp = 32, g729perdsp = 20, g729aperdsp = 32,

g723perdsp = 20, g728perdsp = 20, g723perdsp = 20, gsmperdsp = 32,

gsmefrperdsp = 20, gsmamrnbperdsp = 20,

ilbcperdsp = 20, modemrelayperdsp = 20

g72264Perdsp = 32, h324perdsp = 20,

m_f_thruperdsp = 43, faxrelayperdsp = 32,

maxchperdsp = 43, minchperdsp = 20,

srtp_maxchperdsp = 27, srtp_minchperdsp = 14, faxrelay_srtp_perdsp = 14,

g711_srtp_perdsp = 27, g729_srtp_perdsp = 14, g729a_srtp_perdsp = 24,

Step 6 show voice dsp group slot number

Use this command to display the current status or selective statistics of DSP voice channels for a specific DSP group. For example:

Router# show voice dsp group slot 0

dsp 1:

State: UP, firmware: 8.4.0

Max signal/voice channel: 16/16

Max credits: 240

Group: FLEX_GROUP_VOICE, complexity: FLEX

Shared credits: 240, reserved credits: 0

Signaling channels allocated: 0

Voice channels allocated: 0

Credits used: 0

Oversubscription: can either be an indicator or a counter

DSP type: SP260x

Step 7 show voice dsp statistics device

Use this command to display DSP voice statistics for the device:

Router# show voice dsp statistics device

DEVICE DSP CURR AI/RST/WDT ACK MAC TX/RX PACK KEEPALIVE

ID ID STATE COUNT FAIL ADDRESS COUNT TX/RX/SKP

======= === ===== ========= ===== ============= ================= =============

0/0/0 1 1 0/0/0 0 00fa.ce25.0000 51645919/37972871 29875/29875/0

0/0/0 2 1 0/0/0 0 00fa.ce25.0000 51645919/37972871 29875/29875/0

0/0/0 3 1 0/0/0 0 00fa.ce25.0000 51645919/37972871 29875/29875/0

0/0/1 4 1 0/0/0 0 00fa.ce25.0001 28355309/20859980 29875/29875/0

0/0/1 5 1 0/0/0 0 00fa.ce25.0001 28355309/20859980 29875/29875/0

0/0/1 6 1 0/0/0 0 00fa.ce25.0001 28355309/20859980 29875/29875/0

Step 8 show voice dsp statistics tx-rx

Use this command to display transmitted and received packet counts for the device:

Router# show voice dsp statistics tx-rx

Device and Port Statistics: PVDM-0

------------------------------------

8903 input packets at port, 15374 output packets at port

Device 0:

6853 packets from device, 11793 packets to device

0 Ctrl & 0 Media out of sequence packets, 0 packets drop

0 input error packets, 0 output error packets

0 resource errors packets, 0 gaints

vlan id: 2

Device 1:

2048 packets from device, 3579 packets to device

0 Ctrl & 0 Media out of sequence packets, 0 packets drop

0 input error packets, 0 output error packets

0 resource errors packets, 0 gaints

vlan id: 2

Device and Port Statistics: PVDM-1

------------------------------------

29083 input packets at port, 32627 output packets at port

Device 2:

29081 packets from device, 32627 packets to device

0 Ctrl & 0 Media out of sequence packets, 0 packets drop

0 input error packets, 0 output error packets

0 resource errors packets, 0 gaints

vlan id: 2

BP throttle change count 0, Current throttle flag 0

TX messages at congestion count 0

Step 9 show voice dsp statistics ack

Use this command to display ACK statistics for the device:

Router# show voice dsp statistics ack

DSP ACK RETRY TOTAL WAITING

ID DEPTH COUNT RETRANSMITTION FOR ACK

=== ===== ====== ============== ========

ACK is enabled

Step 10 debug voice dsp crash-dump

Use this command to display debugging information for the crash dump feature (for detailed information about this, see the section Voice DSP Crash Dump File Analysis in Cisco IOS Voice Troubleshooting and Monitoring Guide ):

Router# debug voice dsp crash-dump keepalives

HTH Regards, Yosh

Aman Soi · ‎08-05-2014

Hi Zaher,

Amber LED means module is being detetced but is not getting initialised .Since you are using 2921 router , u can try inserting the module on other PVDM slot available on motherboard , just to verify , if slot is functional or not.

regds,

aman

Zaher Juha · ‎08-06-2014

Hi Aman

I've tried all slots but the same problem Amber :/

is it possible to be hardware damaged or something else

BTW i had upgrade the ios but no change

Thanks Aman

Zaher Juha · ‎08-06-2014

Also I changed the PVDM ... the same

Aman Soi · ‎08-06-2014

I think u have tried almost all the options.Chances of this router motherboard PVDM slots could be faulty but one doubt still comes in mind, how all slots could go faulty.

If you have any spare router in non-production, can u check the suspected PVDM on that bu plugging?

If it works, this confirms that router motherboard is faulty .

regds,

aman

Randall White · ‎08-06-2014

What is the model of the FXO card?

Some older cards are not supported in the 2900 chassis.

Randy

Balaji Ezhumalai · ‎10-08-2021

Hello there,

How did you solve this issue? because I am having the same problem.

I have 2911 with PVDM3-16 and VIC2-4FXO

All the status lights are amber. The pvdm and voice card has been deducted and I am able to see them

through #show diag, show diag | i FRU, and other commands.

I have also checked my modules with another 2911 Router and the modules are working.

What will be the problem? Do i need to enable or activate anything?

Please help.