05-15-2016 06:41 PM - edited 03-17-2019 06:55 AM
Experts,
I have a query regarding the use of FAC in call forward scenario.
CUCM 8.5 version.
We are setting up a Call forward to the user's mobile number, if the extension is not pick within certain rings.
We have a route pattern with FAC enabled and the user mobile number needs to pass through this FAC enabled route pattern.
Is there a way in CUCM to send FAC along with the call forward number.
Thanks
Sathya
05-15-2016 07:40 PM
No, you need to create a RP without FAC for those calls.
05-15-2016 08:52 PM
Thank you.
05-15-2016 08:03 PM
Hi Sathya,
This is a limitation. you cannot use the the RP with FAC to route forwarded calls.
I would suggest to make a copy of the Route Pattern with FAC disabled and put it in a different partition.
Apply a CSS on the CFA section which has access to this new Route pattern and that should serve the purpose.
Please rate if helpful.
Regards,
Adarsh Chauhan
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