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235
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Query on Call Forward and FAC

S N
Level 1
Level 1

Experts,

I have a query regarding the use of FAC in call forward scenario.

CUCM 8.5 version.

We are setting up a Call forward to the user's mobile number, if the extension is not pick within certain rings.

We have a route pattern with FAC enabled and the user mobile number needs to pass through this FAC enabled route pattern.

Is there a way in CUCM to send FAC along with the call forward number.

Thanks

Sathya

3 Replies 3

Jaime Valencia
Cisco Employee
Cisco Employee

No, you need to create a RP without FAC for those calls.

HTH

java

if this helps, please rate

Thank you.

Adarsh Chauhan
Level 3
Level 3

Hi Sathya,

This is a limitation. you cannot use the the RP with FAC to route forwarded calls.

FAC Restriction.

I would suggest to make a copy of the Route Pattern with FAC disabled and put it in a different partition.

Apply a CSS on the CFA section which has access to this new Route pattern and that should serve the purpose.

Please rate if helpful.

Regards,

Adarsh Chauhan


Please rate and mark correct if helpful
Regards,
Adarsh Chauhan
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