we are using 7821 series phones, and on the phone there is a New Softkey "Recents" this key doesn't appear in Softkey configurations layout so can't be removed. While doing some search found that it is a Bug.
My question is:
If I press "Recents" Softkey it shows the previous dialed number (like Call History) however the strange party is if I pickup the phone while on Recents screen, it automatically dials the number. Has anyone encountered this before, Is there a way we can stop it to auto dial ?
Appreciate your inputs .
Did you ever get an answer, if this "Recent" softkey which suddenly was added, if it was a bug that you was not able to remove it from Cucm softkey template ?
Becasue I think it's quite ignoring that Cisco suddenly add a softkey which isn't removeable because it removes all the other softkeys to make space for the recent softkey.
hi. It has been quite a while when I encountered this.
What i noticed was the factory default firmware didn't have this recents key, however once firmware is upgraded this key comes in and can't be removed from SKT.
so only option I had was to keep the phones at factory default and not upgrade the FW.
I know that this a year old question but now from firmware 11.5 you can disable the recents softkey and avoid this problem.
here is an article that explains how to do it.
How to hide the "Recents" softkey on 7800 series phones