we are using 7821 series phones, and on the phone there is a New Softkey "Recents" this key doesn't appear in Softkey configurations layout so can't be removed. While doing some search found that it is a Bug.
If I press "Recents" Softkey it shows the previous dialed number (like Call History) however the strange party is if I pickup the phone while on Recents screen, it automatically dials the number. Has anyone encountered this before, Is there a way we can stop it to auto dial ?
Did you ever get an answer, if this "Recent" softkey which suddenly was added, if it was a bug that you was not able to remove it from Cucm softkey template ?
Becasue I think it's quite ignoring that Cisco suddenly add a softkey which isn't removeable because it removes all the other softkeys to make space for the recent softkey.
hi. It has been quite a while when I encountered this.
What i noticed was the factory default firmware didn't have this recents key, however once firmware is upgraded this key comes in and can't be removed from SKT.
so only option I had was to keep the phones at factory default and not upgrade the FW.
Thank for you answer, to bad that Cisco implement features which suddenly is mandatory and actually have quite a lot of impact for customers. My customer have said that they just don't want that key, they want the layout as it was before the upgrade.
