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Record call in UCCX

Ronald Garcia
Beginner
Beginner

‎02-06-2013 10:58 AM - edited ‎03-16-2019 03:34 PM

We have a UCCX which allow record the call of the agents. The maximum capacity to record is 10 sessions simultaneous.

We want to know if this number is modificable and how? This change would impact greatly the perfomance of the server?

BR

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Aaron Harrison
Mentor
Mentor

‎02-06-2013 12:49 PM

Hi

System/System Parameters, Recording Count - set it to what you think is appropriate.

It will increase load no doubt, especially if you are constantly recording...  it depends really on lots of factors; hardware platform, agent count, call rate/length etc.

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
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