Report Output

[jherlitzke]

Can I dump a CDR report from CUCM that gives me a percentage of calls that go to voicemail vs being answered over a specific period of time?

Thanks,

[Ratheesh Kumar]

I think you might need to use some sort of 3rd party analytic tools/software for that. Calls to VM are typically identified by the CUCM Voice Mail Port prefix as 'Terminating Device Name' in CDR.
So you might need a program that needs to combine his with the 'Calling Party Number' and/or 'Original Called Number'.

Hope this Helps
Cheers
Rath!

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[Jaime Valencia]

No, CAR doesn't provide anything similar to that.

CAR provides some basic canned reports, if what you want is not included in one of those, that means that a 3rd party app is required to digest the CDR flat files and then extract/extrapolate that information from them.