06-19-2018 12:03 PM - edited 03-17-2019 01:02 PM
Can I dump a CDR report from CUCM that gives me a percentage of calls that go to voicemail vs being answered over a specific period of time?
Thanks,
06-19-2018 12:08 PM
06-19-2018 12:27 PM
No, CAR doesn't provide anything similar to that.
CAR provides some basic canned reports, if what you want is not included in one of those, that means that a 3rd party app is required to digest the CDR flat files and then extract/extrapolate that information from them.
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