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Reset phone 8861

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CSCO12265861
Level 1
Level 1

‎01-04-2016 06:58 AM - edited ‎03-17-2019 05:23 AM

Today I reset phone 8861 to default setting(Menu -> Admin Settings -> Reset settings -> Reset device).
After this operation phone are reboot but I see statement: "Welcome, enter activation code or service domain".
Anyone had a similar message? Which code I need to restore woking phone ?

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Chris Deren
Hall of Fame
Hall of Fame

‎01-04-2016 07:06 AM

This is because there is no TFTP option defined hence the phone assumes it needs to connect over MRA. Make sure phone gets TFTP option 150 from DHCP server or set it up manually on the phone.

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