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Reset phones registered to SRST router

Router running IOS 15.2.4 M6

c3900-universalk9-mz.SPA.152-4.M6.bin

 

of 300+ phones 3 are registered to the SRST Cube router. 

#show voice register all

 Active registrations  : 3

 Total SIP phones registered: 3
 Total Registration Statistics

The phones show unregistered in CUCM, and the web page for each phone shows the CM ip address of the router as active.  If I manually go to each phone and reset it, it will register with the CUCM.  Is there a way to do it from the router they are registered on...  Without rebooting the router. 

I tried resetting the voice register pool, as described here:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/command/reference/cme_cr/cme_r1ht.html

 

(config)#voice register pool  10
(config-register-pool)#reset

It does not acknowledge the reset command, or the restart command.

 

Tried through call-manager-fallback, as described here:

http://www.cisco.com/c/en/us/td/docs/ios/12_2/12_2x/12_2xb/feature/guide/fallback.html#wp1078946

(config)#call-manager-fallback
(config-cm-fallback)#reset all

 

Reset-All: no active phones
All DNs in DOWN state

It says there are no active phones.  How can a reset the 3 phones that are registered on this router?

2 REPLIES 2
Highlighted
Rising star

It appears that the srst

It appears that the srst router does not see the phone as registered.

 

Another option is to locate the phone's switchport and do a shut and no shut on the port, to reset the phone remotely.

Locate phone with commands "show mac-address address xxxx.xxxx.xxxx" & "show cdp neighbor".

 

Hope this helps....

Highlighted
Beginner

Re: Reset phones registered to SRST router

Hi Natalie,

 

I'm not expert to give advice, instead of reset you can use 'no voice register pool  10' and configure the pool again.

 

Please rate if you find this helpful.

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