Resume Call On Hold

[DAvelarNIC]

Hello experts,

I am in need of some guidance that I am not sure on how to proceed. We have three users all with a shared DN. One of the users has the DN as her primary extension (User A). We are trying to configure the line so that when user A is on a call or away from her desk and User B answers the call that she can put it on hold and User A can then resume the call off hold. Is this even possible?

I have turned privacy off on User B phone.

Any input would be appreciated.

They are using Call Manager 6.1 and on 7960 phones.

Thanks!         

[Jaime Valencia]

Yes, once the call is put on hold anyone who has the shared line can resume it. Is it not working for you??

HTH

java

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www.cisco.com/go/pdihelpdesk

[DAvelarNIC]

Hi Jaime. That is correct. If User B answers the call and places it on hold User A doesnt even see that the call is on hold. Do I need to turn privacy off on User A phone as well?

Thanks!

[Rob Huffman · Accepted solution]

Hi there,

Here we go

Privacy on Hold

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With the privacy on hold feature, administrators can enable or disable  the capability of users with phones that share the same line (DN) to  view call status and retrieve calls on hold.

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Administrators enable or disable privacy on hold for all phones in the  cluster. To enable privacy on hold, the administrator must also enable  the privacy feature for the phone or for all phones. Privacy on hold  activates automatically on all private calls when privacy on hold is  enabled.

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By default, the system disables privacy on hold for all phones in the  cluster. To enable all phones with privacy on hold, set the clusterwide  Privacy service parameter to True, set the clusterwide Enforce Privacy  Setting on Held Calls service parameter to True, and leave the phone  privacy setting to default.

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To configure certain phones with access to privacy on hold,  administrators set the Enforce Privacy Setting on Held Calls service  parameter to True and set the Privacy setting for the phone to True:

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•Set the Enforce Privacy Setting on Held Calls service parameter to True.

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•Set a Privacy service parameter.

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•Set the phone privacy setting to On.

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•Add Privacy button to phone button template.

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•Add the phone button template that has Privacy button to each device.

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To  activate privacy on hold, users press the Hold softkey while on a  private call. To return to the call, users press the Resume softkey. The  phone that put the call on hold displays the status indicator for a  held call; shared lines display the status indicators for a private and  held call.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/7_0_1/ccmfeat/fsbarge.html#wp1062608

Cheers!

Rob

"Celebration it's around us, every nations, all around us.
Singin' forever young, singin' songs underneath that sun" - K'naan

[DAvelarNIC]

Thanks! Ill give that a shot tonight.