Route Pattern help CUCM 11

[jcopley01]

Hi,

Need a little help with a route pattern if I may.

Some info:

CUCM 11.5.1

No transaltion patterns

All patterns below are in the same partition

We have the following route pattern for calls when dialing full 10 digits with area codes 02, 03, 07, 08:

0.0[2378]XXXXXXXX

If we dial a number without the area code the Telco will default prefix 08 (our area).  To allow calling without area code there are the following:

0.8XXXXXXX

0.[2-9]XXXXXXX

The second pattern was added later as new local numbers have been introduced.

We can successfully dial 81234567

We can successfully dial 0871234567

The issue is we cannot dial 71234567, we get the 'Your call cannot be completed as dialed' message.

Shouldn't the pattern 0.[2-9]XXXXXXX allow for dialing 71234567?

cheers

justin

[Dennis Mink]

yes 0.[2-9]XXXXXXX allows for 0.71234567  

use the dialed number analyser in serviceability to see what pattern it actually hits to see where this goes wrong, also check the partition of the pattern and if it is available in the CSS of the phone dialing it (either on the line or on the device itself)

cheers

[ItalkNetworks]

Hi Justin,

I agree with Dennis in checking the DNA to make sure which pattern is being hit to give you an insight of how the call is being routed.

However, to answer your question, 0.[2-9]XXXXXXX will come into picture when you are dialing 071234567 and not 71234567

What you can do is make a pattern without '0'.

Please rate if helpful.

HTH,

Akansha

[R0g22]

Being too specific, the pattern 0.[2-9]XXXXXXX will not accomodate 71234567. It will accomodate for 071234567 though. If your users are just accustomed to dialling the number without 0 or without 07 as a prefix, then look at if you have any translation pattern or not.

[jcopley01]

Thanks for the responses.

I should clarify that we need to dial a zero for an outside line and we have Discard Digits set to Predot.

I have run the DNA and here are some of the results.

------------------------------------------------------------------------------

<DialedDigits><![CDATA[076283513]]></DialedDigits>

<MatchedPatternInfo>
                     <Pattern><![CDATA[0.[2-9]XXXXXXX]]></Pattern>

<CallFlow>
              <RoutePattern Pattern = "0.[2-9]XXXXXXX">
              <PositionalMatchList>76283513</PositionalMatchList>

<PreTransformCalledPartyNumber>076283513</PreTransformCalledPartyNumber>

<CalledPartyTransformations>
                            <CalledPartyMask></CalledPartyMask>
                            <DigitDiscardingInstruction>PreDot</DigitDiscardingInstruction>
                            <Prefix></Prefix>
                            <CalledNumber>76283513</CalledNumber>
                     </CalledPartyTransformations>

------------------------------------------------------------------------------

I can successfully call the number 76283513 from my mobile phone.

Thanks for the help.

[Aeby Vinod · Accepted solution]

I have a hunch the issue is that you don't have a dial peer defined for this pattern (unless you are using MGCP) , If its H.323 or SIP please attach the output of show run from the gateway here. Also please paste in the entire DNA report.

Normal reasons for Annunciatior to play the call cannot be completed message:
http://docwiki.cisco.com/wiki/Your_call_cannot_be_completed_as_dialed._Please_consult_your_directory_and_call_again,_or_ask_your_operator_for_assistance.

Please rate if you find this helpful.

Regards,
Aeby

[jcopley01]

---

@Aeby Vinod wrote:
I have a hunch the issue is that you don't have a dial peer defined for this pattern (unless you are using MGCP) , If its H.323 or SIP please attach the output of show run from the gateway here. Also please paste in the entire DNA report.

Normal reasons for Annunciatior to play the call cannot be completed message:
http://docwiki.cisco.com/wiki/Your_call_cannot_be_completed_as_dialed._Please_consult_your_directory_and_call_again,_or_ask_your_operator_for_assistance.

Please rate if you find this helpful.

Regards,
Aeby

---

That was it.  I had a look on the voice router and saw this:

dial-peer voice 101 pots
 description --- Local 8 Digit Calls ---
 preference 9
 destination-pattern 8.......
 no digit-strip
 direct-inward-dial
 port 0/0/0:15

I changed the destination pattern to

destination-pattern [78].......
and all is good!

Thanks Aeby

[Aeby Vinod]

Glad that helped :)

Please rate if you find this helpful.

Regards,
Aeby