Scrips from CCX 5.X in Unity Connection

[ivan aguilar]

Hi,

I have a end customer with a CCX 5.0.X with several scripts, we are thinking to install a Unity Connection 8.X and question are:

1- Is possible open the scripts with a editor version 8.X scrips of version 5.0.X?

2- Is possible use and modify those scripts and adapt it to Unity Connection 8.X?

Thanks and regards!

[barry]

Hi Ivan

No, Unity Connection and CCX are completely different products.

Unity Connection is primarily a voicemail platform, although it does have some IVR capabilities. It does not however support scripts.

CCX is a more in depth IVR / Customer Contact platform and supports scripting.

You are better off looking at CCX 9.0 if you want to upgrade.

HTH

Barry Hesk

Intrinisic Network Solutions

[ivan aguilar]

ok thanks!

So the only way to use those scripts is with another CCX, ok!

One more thing, is possible to open those scrips made in CCX 5.X with a Editor CCX 8.X ?

Regards!

[Chris Deren]

Barry is 100% correct, +5.

You can open older scripts with newer version of script editor and they are typically backwards compatible, however version 5 was Windows based and script logic may refer to files on Windows directory vs. script repository which needs to be remidiated.

HTH,

Chris