Self Provisioning - CTI Route Point not registering

[oscar cordero]

Hi all,

Iam trying to set up self provisioning in my cluster. But I can not get registering my CTI Route Point. do you what is going on?. I did:

Device

CTI Route Point

Device Name: CTI_SelfProv

Description : CTI for Self Provisioning

Device Pool:none

Calling Search Space: z_autoregistered

Line

Directory Number : 1015 (colud be anyting free extension)

Route Partition: z_autoregistered

Description, Alerting Name, ASCII Alerting Name : Self Provision Phones

Application user

User ID : User_SelfProv

Password : 11111

Controlled Devices : CTI_SelfProv

Groups : Standard CTI enable

But my CTI RP show next status:

Registration: Unknown
IPv4 Address: None
Device Name: CTI_SelfProv

[Rolf Rasmussen]

Hi there,

Just for information!

im having the exact same error right now in my system, same software version.

Im in contact with TAC right now, did any of you guys get this solved yet!

The problem is that the route point won't register.

I really don't think that, what you see with the service not activated on the subscriber, is an error, i't supposed to be like that, but, the route point should register anyway.

Regards Rolf

[Aman Soi]

Hi Rolf,

Keep posted after the solution is suggested by TAC.

hi Oscar,

is the issue resolved?

regds,

aman

[Rolf Rasmussen]

So it's seems that we solved out the problem, in my system, on the publisher, the CTI service was not running. The provisioning service was running, but it is depending on the CTI service.

CTI service was activated, Provisioning service was restarted, and then the CTI route point was restarted, and then it registered as it should.

And now the service is working again.

/Rolf

[Suresh Hudda]

Yes, I think this bug is documented wrongly.

I have checked it in 11.0 also, this parameter is not there as well.

You should open a TAC case for further troubleshooting.

Suresh

[oscar cordero]

on "publisher" server is running.
Self Provisioning IVR[STARTED]

on "CTI manager" server it exist!!! but is not activated:
Self Provisioning IVR[STOPPED]  Service Not Activated

FYI. by "Serviceability" web page dosent exit Self Provisioning IVR service, so I can not acivate!!!

[MabonaZA]

I had the same issue. Resolved by restarting CTI and Self Provisioning IVR services  on Publisher server. CTI RP registered again.

[Jaime Valencia]

I have the whole procedure on videos

https://www.youtube.com/playlist?list=PLFuOESqSTxEvZChqWgAJanctohRMe99CR

[SERGIOGARAY]

i just restarted the IVR auto provisioning service in the pub and it worked