IP Telephony and Phones

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Hi, I have a problem, there is no waiting tone on the line through IVR/UCCX when there is a call from outside.But when there is an incoming call directly to the extension and without using IVR/UCCX, there is a waiting tone. Here are some of the call ...

Sgj by Level 1
  • 789 Views
  • 4 replies
  • 0 Helpful votes

Hi, I have a problem with the SIP-configuration for CP-8861 phones for use with a thirdparty VoIP-provider. I have absolutely no experience with any of this, and although I realize that posts in this community are aimed at professionals, I'd really a...

jannis2 by Level 1
  • 1066 Views
  • 2 replies
  • 0 Helpful votes

Is there a way to monitor (listen) in on active non-agent calls?  The customer will be using a combination of Cisco 78XX, 88XX and Jabber devices and wants the ability for managers to actively listen in to on-going calls.  These are non-contact devic...

dpaquet by Level 1
  • 4389 Views
  • 5 replies
  • 0 Helpful votes

I'm attempting to create a VPN for a Cisco 7962. The phone says VPN Authentication Failed when attempting to connect. I downloaded console logs and I think this is relevant information bolded: 918: NOT 02:57:09.836553 VPNC: cert_vfy_cb: depth:1 of 1,...