cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

AMA-CUCM Troubleshooting: Best Practices for Reading Trace Files

2054
Views
20
Helpful
7
Replies
Highlighted
Participant

Setting 7965 back to factory defaults

  Hi,

just trying to set a phone back to the factory default. In one doc, it said to not be connected to the network and another said to be connected to the network to be able to get the term65.default.loads file from tftp. Just wondering which is correct?

Thanks, Pat.  

7 REPLIES 7
Hall of Fame Master

Setting 7965 back to factory defaults

I belive you want to be on the network and be able to get to the DHCP server.

Chris

Participant

Setting 7965 back to factory defaults

Must the phone be created in CUCM beforehand?

Hall of Fame Master

Setting 7965 back to factory defaults

No, it does not need to be registered to be factory reset.

Chris

Participant

Setting 7965 back to factory defaults

Also, I read in one doc that the after getting an IP, the tftp server must be able to be reached and the tftp server must have the term65.default.loads file available.

Is this true? Doesn't going through the sequence 123456789*0# enough?

Thanks, Pat.

Setting 7965 back to factory defaults

Hi Patrick

Factory settings are applied by going through the sequence, but 'factory settings' is effectively 'no settings'... so for the phone to be any use after, you will need DHCP to work and the phone will need to download firmware from somewhere - i.e. the TFTP server that is handed out through option 150 on the DHCP server.

Without that you'll find the phone just resets continually.

Regards

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
Participant

Setting 7965 back to factory defaults

Thanks for the respnse Aaron. How can I tell if the phone is set back to factory defaults? I did the sequence with the phone not plugged into the network - just power from the brick. After I did the sequence this morning, the screen just goes black. Like you mentioned, shouldn't it reset continually?

Thanks, Pat.

Beginner

Setting 7965 back to factory defaults

if u do factory reset, phone should be copnnected to network and CUCM rshould be reachable. then in phone screen you will see the firmware upgradation window. thats ho wu know the factory reset done.

CreatePlease to create content
Content for Community-Ad
August's Community Spotlight Awards