SILENCE RING FOR 2 LINES OUT OF 5 LINES ON THE SAME PHONE

[Joe1164332]

Hello community!

I have a CP-8851 phone with 5 lines. I am responsible for 2 of the 5 lines. I would like to silence the ring of incoming calls for the 3 lines for which I am not responsible (to help me focus). I do not want to change the ringtone or volume or take them off my phone. I want them silenced. Can anyone help or point me in the right direction please?

Thank you! I appreciate your help.

Joe

[Kevin Martin]

Hi Joe,

You can change the ring setting on those lines to Flash Only or to Disabled.  The option in under the line configuration.

Thanks,

Kevin

[Joe1164332]

Hi Kevin
Thank you so much! Where can I find the line configuration? It is not on my phone if I click the settings (gear) icon. Thank you!

[Kevin Martin]

This is a Call Manager Configuration.  You'll have to login to CUCM and edit the line configuration on the device.

[Joe1164332]

Thank you Kevin ! Very much appreciated.

[grimm-jh]

So is there really no way for the user to do this from their phone?

[Maren Mahoney]

Users can use the Self Care Portal to specify ringing on individual lines. You could also deploy a new ringtone of "Silence" and allow users to choose that for select lines.

Maren