08-02-2019 04:53 PM
I have a 3rd party IVR that connects to CallManager by a SIP trunk. Is there any way to forward calls to voicemail or another device if the SIP trunk returns a 486 BUSY HERE ?
This IVR is only licensed for a certain number of concurrent calls. Right now, if call volume is higher than the licensed amount, the caller hears a busy signal. When that happens, I would like to forward the call to a backup hunt group or voicemail box.
Any ideas?
Thanks, Randy
Solved! Go to Solution.
08-02-2019 07:50 PM
I'm afraid you can't, once the call goes via a route pattern, it will only go through the route group(s) and route list for routing.
08-02-2019 07:50 PM
I'm afraid you can't, once the call goes via a route pattern, it will only go through the route group(s) and route list for routing.
08-05-2019 11:13 AM
Thanks, I was afraid of that. I could bounce the call through CUBE, but then the call flow gets kind of messy.
08-05-2019 11:29 AM
Correct, that would be the only solution, send the call back to CUCM via CUBE/GW after CUCM sent the call out via a RP.
08-05-2019 02:51 PM
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