Softphone with Extension Mobility support?

[greg_larkin]

My organization relies heavily on IP Communicator and Extension Mobility. We have role-based profiles that users log into during their shift to answer specific lines. They can switch profiles during their shift to cover another role or department which is a very important part of their workflow. Our calls are recorded for federal compliance and Extension Mobility is a critical part of that. 

With Jabber and WebEx (which we have), Extension Mobility is not supported. Does anyone know if there's a softphone that supports Extension Mobility? Our only other option seems to be bringing folks back into the office to use desk phones and EM. 

Thank you. 

[Roger Kallberg]

AFAIK the only soft phone that supports Extension Mobility is IP Communicator and as that is end of support you’ll need to rethink how you handle your specific use case.

[Maren Mahoney]

FWIW: I also wish that Cisco would continue with CIPC rather than forcing folks to Jabber/Webex. It's a phone and not an 'application'.

If part of the issue is bringing folks back into the office, another solution would be to issue them phones at their homes that would register via Mobile Remote Access through Expressways. Then they could use Extension Mobility on those phones.

Maren

[Carlo Poggiarelli]

Hi ,

Jabber is intended per user based so you could have a multple account for the same user spcifying the role :

EG. john-HQ@acme.com will have jabber with Extension 1000

john-Branch@acme.com will have jabber with Extension 2000

I know it's not an elegant solution but it's a workaround to have different exension for one user.

The Other Option would be Multi Line but this would mean that all the extensions associated to that user  would be always active at the same Time.

Please let us know

Regards

Carlo

[Roger Kallberg]

@greg_larkin To add to @Carlo Poggiarelli suggestion for usage of multi line, if the times for usage of the specific directory numbers are fixed then time of day routing in CM could be used to activate the line at a specific time.

[Jonathan Schulenberg]

FWIW- Webex Calling lets users join/leave individual Call Queues right from the Webex app. IIRC, Webex Contact Center also allows agents to change teams themselves as well.

[greg_larkin]

Thanks to everyone for your input, we've got some planning to do and may have to adjust certain team's workflows. Unfortunately, we can't use Remote Access since our Network team removed all of our Expressways when we switched from Telepresence to MS Teams teleconferencing. We may be able to make a business case to get them back since the group requiring that functionality generates significant income for the business.

Thanks again!