Software Attendant Console

[wilsonsant]

Hi Guys,

My Customer is changing the CallManager verson 4.1 to 7.1. I used the DMA and I have the following doubt: My Customer using the Service Attendant Console, I need to download of pluging about Attendant Console the CallManager 7.1 or it worked with the software previous (Version 4.1)

Thank You,

Wilson

[Jaime Valencia · Accepted solution]

You always need to install the AC from the version you're running.

If you're running 4.X, then download and integrate it to that version.

If you're on 7.X, then download and integrate to that version.

HTH

java

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[wilsonsant]

Hi Javalenc,

Thank You for your help. I have another question, I need change de JTapi too?

Thanks,

Wilson

[Jaime Valencia · Accepted solution]

Yes, any plugins you had on 4.X and want to use after the 7.X migration need to be updated.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk