08-02-2023
07:01 AM
- last edited on
08-02-2023
08:01 AM
by
rupeshah
Hello
Some of outbound calls through CUBE drop
Call Flow
CUCM----CUBE----SIP Provider
Calls dropped by receiving "Request Terminated from SIP Provider" as below
Received:
SIP/2.0 487 Request Terminated
Via: SIP/2.0/UDP 10.68.36.246:5060;branch=xxx
Call-ID: xxxC@10.68.36.246
From: <sip:+xxx@fmc.stc.com.sa;user=phone>;tag=CB564BC-1A3C
To: <sip:xxx@10.200.7.157>;tag=xy5xcwcc
CSeq: 101 INVITE
Reason: Q.850;cause=31;text="Normal, unspecified",SIP;cause=487
Content-Length: 0
what may cause this issue ?
08-02-2023 08:11 AM
Hi,
if the provider is disconnecting the call, you have to ask the provider. Nobody else can answer this.
08-02-2023 08:20 AM
I agree with @b.winter. Check with your service provider as they are the one who disconnects the call.
08-02-2023 07:36 PM
As mentioned by other members, check with your ISP.
If you share the logs for working and no working we might be able to through some light.
08-02-2023 09:23 PM
"487 request terminated" suggests that a request was terminated by user or application. It can also be sent by UAS(in your case it's called side-ITSP) to client(UAC-Your calling party), after client sends a CANCEL request. If you can send the complete log, will be able to determine.
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